Full screen training videso
Details:
Currently, when watching KW Command training videos, there is a persistent side panel promoting other topics. This significantly reduces the size of the video player and makes it very difficult to clearly view the presentation.
This side panel is not only distracting, but it also compromises the usability of the training materials. For agents who rely on these videos for learning and onboarding, the experience becomes frustrating and in some cases renders the videos nearly unwatchable.
Suggestion:
Please consider adding an option to view training videos in full-screen mode or at least hide the side panel to allow the video to take up the full width of the screen. This would greatly improve the learning experience for agents.
Why this matters:
Training is critical for agent success, and having an uncluttered, focused video player would help agents stay engaged and absorb the material without unnecessary distractions.
