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Command


Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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756 results found

  1. With the new password verification code requirements, I have transaction coordinators who are struggling to get into their agents' accounts. This is because the verification codes are getting sent to the agents' personal emails. Some kind of resolution for TCs to have an easier time getting into their agents' accounts with the new verification codes feature would be great.

    174 votes

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    under review  ·  17 comments  ·  Settings  ·  Admin →
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  2. 69 votes

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  3. Use our actual KW email addresses instead of the "agent99999@mailer.kw.com" when we send out marketing emails. The person would more easily recognize who its from and this would help avoid having our emails go to the recipient's spam folder.

    135 votes

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  4. Have a dashboard on the homepage of Command that shows all office exclusives for your market center.

    142 votes

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    under review  ·  41 comments  ·  Homescreen  ·  Admin →
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  5. Currently you can only export 500 contacts at a time. For larger databases, the separate downloads then need to be combined. This causes duplicate mailing labels if there is a "relationship" tying two contacts together that then need to be deleted. The current 500 record limit results in extra time and work to get a clean export. Please allow a mailing label export for all records in a filter.

    40 votes

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    under review  ·  11 comments  ·  Contacts  ·  Admin →
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  6. Right now our MCA team is having to recreate all referral offers/transactions to get incoming referral checks paid out to agents. It would be amazing and extremely helpful if the agent could select the sale type as a referral themselves.

    97 votes

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  7. When you create am email list for an email campaign, you can load all the contacts from you database for that list you are creating. This system is ALSO pulling archived contacts into that email list. If you select all to add to your email campaign you are including archived contacts in that list. The system will see those archived contacts, to the list but will not send emails to them due to being in the contact archive. I would love for the system to just not add any archived contacts to any campaign including email campaigns. There is a…

    17 votes

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    under review  ·  1 comment  ·  Campaigns  ·  Admin →
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  8. I would love for there to be an option for date based SmartPlans. Where you can excluded weekends or even trigger SmartPlans to happen on certain days. For example similar to the birthday plan and home anniversary plan, have where you can do a wedding anniversary smartplan or even on certain holidays have it trigger that way you don't have to remember to set it up X amount of days before the holiday.

    29 votes

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    under review  ·  11 comments  ·  SmartPlans  ·  Admin →
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  9. I would like a map search function in Command, similar to what is in MLS's and home search apps. So that if I have a Listing at 123 Main St, I can draw a circle around that address, and it will show me everyone I have in my Database who is within that search area so I can contact them specifically about my Listing. Or Farming, or mailers, or any other numerous options to find my contacts by geographic areas.

    63 votes

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    under review  ·  12 comments  ·  Contacts  ·  Admin →
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  10. Currently, the location displayed for agents on their consumer profile found on kw.com is the location of their MC, NOT the location they have entered in their marketing profile. This becomes a problem when agents are part of multiple MCs and operate more out of one versus the other. The feature has been designed to display the oldest established MC, not which MC the agent joined first but the oldest MC. There are instances where the agent barely does any business in the location of the oldest MC they are part of, which causes their profile to look misleading. This…

    46 votes

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    under review  ·  8 comments  ·  Websites  ·  Admin →
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  11. Add the ability for agents to see their own production reports in Command. They need to be able to see their production by month, year, and total (especially for year-end tax information).

    22 votes

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    under review  ·  1 comment  ·  Reports  ·  Admin →
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  12. When creating SmartPlans under a team account when adding a task or call action add the ability to add agent information merge fields so we can put complete scripts in the task description box. Right now the only merge fields for these actions are contact based.

    31 votes

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  13. Team members cannot view the Keller Williams Library when they are in their team account in Smart Plans. They can only see these when they are in their own profile and not the team profile unless they have enhanced permissions.

    25 votes

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    under review  ·  2 comments  ·  SmartPlans  ·  Admin →
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  14. The neighborhood boundaries are outdated and need to be updated. I am currently looking for the Jasper Highlands neighborhood in Jasper, TN and it is not showing as a neighborhood in Command even though it is listed as a neighborhood on the Nextdoor app.

    24 votes

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    under review  ·  3 comments  ·  Contacts  ·  Admin →
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  15. Link command tasks with google calendar so when you add or delete a task it automatically adds or deletes on your calendar as a task. Its super annoying bouncing back and forth between both systems

    91 votes

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    in the backlog  ·  16 comments  ·  Tasks  ·  Admin →
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  16. Allow for Custom Dates to be added to an opportunity. For example, we often do exterior and interior photography on different days. So it would be great to be able to add custom dates and then use those as smart due date triggers for tasks.

    8 votes

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  17. We have campaign templates coming for Just listed and Just Sold. We should have them for Open House as well.

    22 votes

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    under review  ·  2 comments  ·  Campaigns  ·  Admin →
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  18. For larger teams, we run into a lot of cases where a member of the team adds someone to their contacts, only to see the contact already exists in the team database. Our current workaround is telling the second agent to add the contact to their personal database, but then they can not leverage the team's SmartPlans, create team opportunities, the contact is not visible to the team, etc. We would love to have our agents operate solely out of their team account, but this snag makes it nearly impossible.

    It would be nice if you could toggle a setting…

    12 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  19. include in Command that the tag search engine shows results when entering any letter of the tag and not only the initial of the tag.

    24 votes

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    working on it  ·  3 comments  ·  Contacts  ·  Admin →
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  20. Add year back to the Birthday field in command. It appears to have been removed in a recent update.

    10 votes

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    under review  ·  3 comments  ·  Contacts  ·  Admin →
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