226 results found

1. ADD 'ACREAGE' TO CONTACT's SAVED SEARCH FUNCTION IN COMMAND

   AGENTS PLEASE UPVOTE THIS AS CRITICAL!
   PLEASE ADD 'ACREAGE' FILTER TO THE SAVED SEARCHES FUNCTION!

   Why is this important?

   1) Currently, the only way to send listings to a buyer who wants a specific amount of acreage is through the MLS.

   2) Having to do data input into the MLS and send listings through there takes buyers away from Command

   3) Having to add data into the MLS takes agents off of command and duplicates efforts

   4) For example: I work in a REGIONAL area over at least 6 counties. I can Draw a custom map in command to cover the areas that a buyer wants which is great! But I cannot cull out properties that are in the cities of those areas if a buyer wants say, 5 acres. It sends way to may irrelevant properties and again, drives a buyer away from KW.

   5)I work out of 3 MLS systems so ensure my buyer sees all relevant listings, I need to enter them into all 3 MLS systems. It's data overwhelm for a buyer, disorganized, and too much work as an agent. Command has the system to directly send listings to each contact but it's not useable for anyone needing to filter for in town or out of town ie: varying acreage

   6) The KW app has this functionality but we cannot set up a search for a client on their app

   7) We should be able to see what the client looks at/clicks on from listings WE send from our backend... we can't do that if the saved searches are irrelevant

   8) Acreage is a basic search parameter for all MLS, apps, websites, and sites like ZILLOW and HOMES.com and REALTOR and TRULIA. Without an acreage search, we are essentially sending people (agents AND buyers) to those sites so that we can have ALL listings aggregated across multiple MLS that can filter for acreage.

   9) PLEASE! This is a basic need for functionality!

   10) Many agents don't even know about the saved search feature (and custom map). It's underused and under rated.

   11) Acreage/Parcel size is as basic a parameter as BEDS, BATH, SQ FT, PRICE!

   AGENTS PLEASE MARK THIS AS CRITICAL AND LETS MAXIMIZE WORKFLOW WITH SAVED SEARCHES!

   AGENTS PLEASE UPVOTE THIS AS CRITICAL!
   PLEASE ADD 'ACREAGE' FILTER TO THE SAVED SEARCHES FUNCTION!

   Why is this important?

   1) Currently, the only way to send listings to a buyer who wants a specific amount of acreage is through the MLS.

   2) Having to do data input into the MLS and send listings through there takes buyers away from Command

   3) Having to add data into the MLS takes agents off of command and duplicates efforts

   4) For example: I work in a REGIONAL area over at least 6 counties. I can Draw a custom map in command to cover… more

   32 votes

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   under review  ·  14 comments  ·  Contacts  ·  Delete…  ·  Admin →
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2. Market Center Mass Email Feature in Command

   Since the MC Intranet websites were discontinued, agents have lost the ability to send mass emails to their Market Center peers - a tool they used to share listings, buyer needs, vendor recommendations, event promotions, etc. To restore this important connectivity, Command should include a feature that allows agents to send mass emails within their own Market Center without having to manually add the Market Center roster to their contacts, as agents may not know who is new to the Market Center or who has left.

   41 votes

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   under review  ·  10 comments  ·  Contacts  ·  Delete…  ·  Admin →
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3. AI email, text, call script

   Compose AI- Ability to have AI provide a text, email, or conversation guides for calls based on contact information, notes, social, etc. This would be great in Command and Command MC.

   29 votes

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4. Update Neighborhood Boundaries

   The neighborhood boundaries are outdated and need to be updated. I am currently looking for the Jasper Highlands neighborhood in Jasper, TN and it is not showing as a neighborhood in Command even though it is listed as a neighborhood on the Nextdoor app.

   121 votes

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5. Both spouses/partners names on mailing labels.

   I would like to be able to have mailing labels addressed to both spouses/partners without having to create a 2nd contact. Having a "Mailing Salutation" field fix this.

   19 votes

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6. Filter contacts based on those that have or do not have opportunities

   Filter contacts based on those that have or do not have opportunities. I am cleaning up my database and want to bulk archive many contacts, and I want to focus on the ones that do not have opportunities attached.

   12 votes

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7. Text message signature

   Allow creation of text message signatures to be included on outgoing texts.

   14 votes

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8. Allow a total mailing label export for a filter.

   Currently you can only export 500 contacts at a time. For larger databases, the separate downloads then need to be combined. This causes duplicate mailing labels if there is a "relationship" tying two contacts together that then need to be deleted. The current 500 record limit results in extra time and work to get a clean export. Please allow a mailing label export for all records in a filter.

   79 votes

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   under review  ·  11 comments  ·  Contacts  ·  Delete…  ·  Admin →
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9. Gender

   Have an identifies as gender option and a photo of the client next to the client's name in the contact profile.

   12 votes

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10. Make the AI Summary Optional or Hidden in Contact Profiles

    We’d like to suggest a change to how the AI Summary appears in contact profiles within KW Command.

    Currently, the summary automatically generates and takes up a large portion of the screen whenever we view a contact’s profile. This behavior is frustrating and disruptive, especially when we're trying to quickly review a contact’s timeline or call notes. The summary often displays irrelevant or redundant information, and it’s not something we asked to see every time.

    Proposed Solution:
    Hide the AI Summary by default and allow it to be expanded only when needed (e.g., by clicking a button like “Generate Summary” or “Show Summary”).

    Or provide a setting to toggle it off entirely for users who don’t find it useful.

    Why This Matters:
    When reviewing our history with a contact, we already have the ability to filter the timeline (e.g., by calls, texts, notes), which is far more helpful and accurate.

    Constantly having to click the arrow to collapse the AI Summary just to get to the information we actually need is tiring and slows us down.

    The AI Summary isn’t a good use of AI if it’s showing information we didn’t ask for and can’t control.

    Giving agents the choice to enable or view the AI Summary would make Command more efficient, less cluttered, and better tailored to real-world workflows.

    We’d like to suggest a change to how the AI Summary appears in contact profiles within KW Command.

    Currently, the summary automatically generates and takes up a large portion of the screen whenever we view a contact’s profile. This behavior is frustrating and disruptive, especially when we're trying to quickly review a contact’s timeline or call notes. The summary often displays irrelevant or redundant information, and it’s not something we asked to see every time.

    Proposed Solution:
    Hide the AI Summary by default and allow it to be expanded only when needed (e.g., by clicking a button like “Generate Summary”… more

    14 votes

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11. ad hoc short lists of contacts

    I am looking for a way to narrow results based on my own check marks (not built in filtering). For example, having the criteria in my head, and checking the ones I want on my short list just by checking the boxes I then want to export THAT short list to csv

    3 votes

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12. See if contact is opening email from the Contact Page

    It would be great to see if a contact is opening or clicking on emails (for each email sent) from inside their contact.

    27 votes

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13. Edit a past Activity

    I'd like to be able to edit a past activity--for example when I send a text I enter it in activities. Would be great to be able to go back to that activity and update it with comments from the conversation that happens later instead of having to make a new activity.

    32 votes

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14. Full Email Sync in Contact Timeline (View Email Body Inside Command CRM)

    Currently, when Gmail is connected to Command CRM, the system logs that an email was sent or received and displays the subject line in the contact’s timeline. However, the body of the email is not visible inside Command, and the “View Email” link simply opens Gmail in a new tab without taking you to the exact message. This makes it difficult to quickly review past communications with a contact directly inside the CRM. Most modern real estate CRMs (such as Follow Up Boss and RealGeeks) fully sync emails so that the entire email content is visible in the contact’s activity timeline. This allows agents to quickly review conversations without leaving the CRM.

    Requested improvement:
    When Gmail is connected to Command, emails should fully sync so that:
    • The full email body appears in the contact timeline
    • The exact email thread can be opened directly from Command
    • Agents can quickly review communication history without switching to Gmail
    This would significantly improve workflow efficiency and make Command a stronger communication hub for managing client relationships.
    For agents managing hundreds of conversations with buyers and sellers, having a complete communication history inside the CRM is critical. This feature would reduce friction, save time, and make Command more competitive with other leading real estate CRMs.

    Currently, when Gmail is connected to Command CRM, the system logs that an email was sent or received and displays the subject line in the contact’s timeline. However, the body of the email is not visible inside Command, and the “View Email” link simply opens Gmail in a new tab without taking you to the exact message. This makes it difficult to quickly review past communications with a contact directly inside the CRM. Most modern real estate CRMs (such as Follow Up Boss and RealGeeks) fully sync emails so that the entire email content is visible in the contact’s activity… more

    2 votes

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15. Third Party Services Call/Interaction activity updates the Last Contacted Field
    2 votes

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16. Edit timeline activity

    Edit timeline activity - Contacts applet

    2 votes

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17. send a recruit lead to our leadership team through Command

    Is there any way an agent can send a recruit lead (potential new agent) to our leadership team through Command?

    2 votes

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18. Bulk Delete Tags in Command Accounts

    An option to bulk delete tags within an account that were created or imported in by agents (non-system tags) to help speed up processing of accidental or mistaken imports and help clean up databases.

    4 votes

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19. export my contact ACTIVITY including texts, emails, smartplans,

    Be able to export my contacts ACTIVITY including texts, emails, smartplans, etc.

    11 votes

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20. "Database Health Score" should go up to 100

    I have 100% of data completed but my "Database Health Score" still shows 93.33%

    2 votes

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