22 results found
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OPT in or OPT out option for Verification Code
Unlicensed Admins and Transaction Coordinators require access to agents’ Command accounts in order to properly TC files and support agents with database management, SmartPlans, and other operational tasks.
Currently, agents must provide one-time verification codes for this access. In practice, agents are not always immediately available to share these codes, which has become a significant and ongoing frustration within our Market Center.
As a brokerage, we do not release commission payments until a file has been fully cleared and approved by our Compliance Officer. When Admins and TCs are unable to access Command in a timely manner due to verification…
19 votes -
Option to share some not all of the MC vendors
Now the toggle is all or nothing. Allow agent to select the MC vendors they want to add one by one not.
5 votes -
Bulk add one-off compliance documents instead of one at a time.
This is regarding the ability to bulk add one-off compliance documents instead of just one document at a time.
2 votes -
Remine Docs integration
I would like to see a Remine Docs integration that serves the same functions as the DocuSign Rooms integration. Our primary MLS includes Remine in our subscription, and it has been more reliable than DocuSign. It also loads in property details and opposing agent/seller information on each of the forms which saves loads of time.
Linking an opportunity to a Remine Docs transaction would be sensational.
2 votes -
I would like to suggest that KW transition from DocuSign to a more reliable e-sign program.
I would like to suggest that KW look for a new e-signing program. DocuSign continues to be glitchy and unreliable and that leads to a high level of liability. Consider that several forms do not work correctly (cannot fill blanks), or write onto one other form (amendment #1 will copy partial language to amendment 2),
1 vote -
Auto-name each split document
When splitting a PDF and selecting the document type, users are still required to manually name each split document. Having Command auto-name the documents based on the selected type would help streamline the process and save time.
8 votes -
library of MC w-9s
since so many referrals between market centers exist, wouldnt it be easier to have an annual post of the market center's w-9 so agents don't have to track them down when they have a closing and the MCA can simply access the market center's doc for tax purposes.
4 votes -
2 votes
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Respond to MC comments in the documents
I want to be able to respond directly to the comments, in the document section of an opportunity. When we as agents can only make a general comment, and not respond directly to their comments on a specific document our response gets lost, often I respond multiple times, then have to email the team and our Broker before its addresses. Even when I @tag a person.
1 vote -
2 votes
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Simplifying and Clarifying the Commission Request Workflow in Command
Hi KW Labs Team,
I’d like to offer feedback on the current Commission Request process in Command and suggest an updated, agent-friendly design based on common challenges we see at our market center. I understand that I may not know all the ins and outs of the backend process, but this is a time-consuming problem for both the agent and the staff.
Step-by-Step Input Form (Agent-Facing)
Remove “Create an Offer” requirement. Instead, begin with a Commission Request Wizard that asks only the relevant and required questions.
Step 1: Transaction BasicsSale Price
Closing Date
Is this new construction? (If yes,…2 votes -
2 votes
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Delete Documents in Opportunities
If you accidentally upload a document to a placeholder that is conditionally required or optional there is no way to delete the uploaded document (this goes for required placeholders too, but a document should be uploaded there regardless.) If that placeholder is not needed for that opportunity the document is stuck there forever. Updating the document does no good if that placeholder isn't needed for that file.
37 votes -
Automatically add certificates for documents signed in the opportunity
When a document is signed from the opportunity using DocuSign, there is no way to retrieve a copy of the certificate after the fact. Because of this, the certificate should be added to the opportunity automatically in case a lawyer ever asks for it.
1 vote -
KWCP Affiliated Business Arrangement Disclosure
Can you place the KWCP Affiliated Business Arrangement Disclosure in the forms section of KW Command like the Checklist is there to download?
1 vote -
Update all forms fields to allow for FOUR buyers to match same quantity as contracts
Update all forms fields to allow for FOUR buyers , versus two that we now have, to match same quantity as contracts. When completing forms in DocuSign the fields don't match the amount of buyers. Also the contact information can't be linked back to command. This prevents the proper history being updated.
It's just too much unnecessary manual work when we already have a system created to do just that.
Adding TWO additional blocks to add Buyers will improve accuracy, time, transaction history and allow for clean process.
2 votes -
Add Multiple Documents to One Checklist Item
The ability to add more than one document per item in the compliance checklist. The current workaround at the moment is to create a duplicate checklist or have the MCA create multiple items for the same document.
12 votes -
Notes left for MCAs and compliance to or from agents
Notes left for MCAs and compliance to or from agents - place a little "Mark as Unread" - because sometimes I am communicating with an agent as an MCA and check a message sent, and find out it was meant for our compliance person. They miss it because it's no longer indicating there's a message for them.
3 votes -
Show Expiration Date on Compliance Request Cards
It would be extremely helpful if our opportunity dashboard for compliance requests included the expiration date of a listing agreement or buyer representation agreement. We just went through the very tedious process of archiving over a thousand opportunities from the compliance dashboard, many of which were listings that did not sell or buyers that did not buy. The only way to do this was to open each opportunity and re-open the documents. We have a submission date and an est. closing date....can we get an expiration date added so we can archive expired opportunities faster?
11 votes -
Commission approval notification -
Can you please make it more obvious when an opportunity is approved for commission (the file is complete) maybe send a notification to the agent AND turn the file a different color or send off confetti......
1 vote
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