27 results found
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Responding to Text Message Limits
I’ve set up a SmartPlan with email and text messages that went out to my local contacts, about 1,000 people. Text messaging gets by far the most responses, however, Command limits how many replies I can send. I’m only able to respond to 5 text messages at a time, then I have to wait 5 minutes before I can reply to another 5.
I’d like to have this limit removed so I can respond to everyone in a timely manner and provide better service to my clients and contacts.
2 votes -
Ability for teams to share Twillio credits among the team members Twillio accounts.
Have the ability to share team Twillio credits across the team members individual Twillio accounts. Team members might want to run a specific Smart Plan to their Indian farming area and would want notification to flow to them instead of the rainmakers. That means they need their own Twillio.
1 vote -
Need a way for Teams To Communicate within Command
Teams are looking to be able to communicate quickly through our system without having to use a third party application. We used to have the ability to @ people and communicate through opportunities. Brining something like that back and having that ability on the contact side as well, along with some sort of notification when @'d would be amazing.
1 vote -
Receive a Command Twilion notification on phone sms. Allow phone sms to be added to the AI summary for contacts.
SMS messages sent within Command using Twilio are included in the AI summary. The messages sent and received on our phones while we're mobile are not and there isn't a way to import them into Command
3 votes -
Enable Read Receipts feature to our KW Email accounts
Enable the GMail feature of Read Receipts to our KW Email accounts.
4 votes -
email notifications for consumer tour requests
I would like to also receive an email when a consumer requests a tour on the Consumer app.
9 votes -
Merge Tags for Twilio Texting
In Twilio, have one of the merge tags be the address of the contact in order follow up better with seller leads.
16 votes -
Allow Video Attachments in Twilio Texts
Sending video texts with Twilio
47 votes -
Twilio Texts from Team Contacts to Register as Duplicate (Do Not Create Personal Contact)
Recently, I submitted a support ticket on this issue where contacts in my team account are directly texting me a question to my twilio number (because I had them save it as a direct form of contact), and it is creating a new contact in my personal command with the phone # as the name. Then, I have to go search the phone # in my team account to see who it is. I have to copy/paste the text I received from them into a timeline note, and then text them back from the team account to keep it in…
13 votes -
Twilio Inbox for Text Messages/Calls
The only place to review replies/calls from Twilio is under notifications. It would be helpful to have an inbox for all Twilio text messages/calls.
13 votes -
Email Notifications for Incoming Twilio Texts
Have the availability to have an email notification for Twilio text messages. Currently you only get a desktop notification, phone notification, and a push notification. Those only work if you are logged into command. The Command app in notorious (at least to me) for logging me out without notice and when this happens there's not a way to know that text messages are coming through. We'd just like the ability to also turn on email notifications.
9 votes -
Option to Unsubscribe from One, Many, or All SmartPlans
I am currently on a KWIR smart plan and I want to unsubscribe from just this one. I don't want to unsubscribe from all.
I imagine that consumers might appreciate that option as well (such as a neighbourhood drip when they move to a new neighbourhood but still stay on their current neighbourhood drip or birthday plan.) Thank you!
13 votes -
Notification on Consumer Favorited Properties
In the notification settings we can set notifications for a property inquiry or a note on a collection, but not if someone favorites a property. This is very useful info that we need.
8 votes -
Show Twilio Unsubscribe Status
As an agent I need to be able to quickly see which of my contacts have unsubscribed from text messages so I can change my approach to communication with them or remove them from other forms of communication. It would be intuitive to have this info located in the Texts & Calls tab of the Reports applet.
9 votes -
When Showing is Confirmed, Send Automatic Email with MLS Information and Documents
Our largest competitor in the Milwaukee market is fully connected to our MLS. One of the things our agents are finding very helpful is that once they are confirmed for a showing with one of their agents, they receive an auto email confirming that showing along with listing details and the MLS documents attached to that email.
Is it possible to have our MLS connected to Command / KWLS so that a similar process occurs for Keller Williams' agents? I'm assuming it would need to be connected to the Showing service (i.e. Aligned Showings or ShowingTime) + our Metro Milwaukee…
7 votes -
Select Preferred Time of Day for Neighborhood Nurture Email
Currently the KW Neighborhood Nurture Emails get sent early in the morning, usually around 2am. Please update the SmartPlan to allow time of day that is preferred.
10 votes -
Clearer Errors & Actions for Invalid Emails
currently whenever there is a discrepancy with an invalid email Support have to escalate each case. the user cannot see the reason code for why it is invalid. Support team cant go into mail gun to review past error to see if its a full block or something dev can clear. Then issue is escalated to dev team to check the reason and unblock the email if possible. if there was clearer wording for user or a button they could press to contest validity to have the email checked and cleared? (that sounds a bit fancy).
5 votes -
Notifications for Individual Tasks Due
Currently, command mobile only sends out a task summary push notification for the day. Example: "You have 5 tasks due today and 10 tasks overdue"....
Would love to have a task push notification go out for individual tasks that are due by a specific time. Example: "Send Bob a confirmation call/text to confirm your meeting at 2:30pm today. Due at 10am"
19 votes -
Notification When Assigned a Task
When a task is assigned to you through opportunities, have the option to have the notification sent to the assignee
12 votes -
Block Spam to Twilio Number
I’m receiving automated texts through my twilio account. These texts are many characters to include emojis. There are consuming my credits. How do I block that number from using all my credits.
4 votes
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