37 results found
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Personal business account allow admin to send Twilio messages and campaigns from rainmaker
In the new command personal business accounts, it would be helpful if any admin who are added has the ability to send Twilio messages from the Rainmaker's Twilio account and see notifications for responses. There should also be the ability for the email campaigns that the admin sends to have the option to come from the Rainmaker and not the admin. Without this, there is still a need for the admin to log in to the Rainmaker's account, which is something we're trying to eliminate.
8 votes -
Improved Website lead notifcations
Website leads represent high-intent prospects expecting rapid response times. Currently, form completions rely on in-app Command alerts. Because team members are not logged into Command continuously throughout the day, these time-sensitive leads go unnoticed for hours or are missed entirely.
Introduce immediate, high-priority push notifications outside of the platform to ensure zero delay in lead follow-up.
Instant SMS Alerts: Send direct text message notifications to designated agents or admins immediately upon form submission.
Distinctive Email Alerts: Deliver high-priority email notifications flagged with clear subject lines to bypass normal inbox noise.
Flexible Routing Options: Allow users to choose SMS, Email, or…
3 votes -
KW Communications Email preferences
Currently all notification emails goes to the KW Communications Email field designated in My Profile. There isn't a way to set an email address preference for each type of email communication. For example, some notification emails go to the KW email address, designated in the KW Communications Email field, while production notification emails go to a separate business email address.
5 votes -
Bring Back email lists
Can we bring back being able to create email lists not using Smartviews. As agents, we don't just send campaigns to people in specific smartviews. Let me create an email list by filtering by tags, or just selecting people at random. This clutters both the amount of tags and smartviews that I have to have.
3 votes -
Guest Admin Notifications
Associates would like Guest Admins to have notifications now that they are present not only on Team accounts but on personals
2 votes -
Team-Level Twilio Notifications for Rainmakers and Team Members
Team leaders/Rainmakers would benefit from enhanced Twilio team notification visibility in Command. Currently, when an individual team member sends a Twilio text to contacts in the shared team database, reply notifications appear to follow the sending user rather than notifying the broader team. The requested enhancement is the ability for the Rainmaker and/or selected team members to also receive notifications for Twilio text activity and replies tied to team contacts, regardless of which individual agent initiated the message.
Requested future enhancement
Add a configurable team-level notification setting for Twilio texts sent to contacts in the team database.
Allow the Rainmaker…2 votes -
Responding to Text Message Limits
I’ve set up a SmartPlan with email and text messages that went out to my local contacts, about 1,000 people. Text messaging gets by far the most responses, however, Command limits how many replies I can send. I’m only able to respond to 5 text messages at a time, then I have to wait 5 minutes before I can reply to another 5.
I’d like to have this limit removed so I can respond to everyone in a timely manner and provide better service to my clients and contacts.
3 votes -
Send Email/Text notification for "customer inquires" from command
I've been informed that customer inquiries are not communicated via email and only show up in the command app or on the dashboard. It is crucial that these types of messages get the highest notification alert -- email and text would be appropriate.
1 vote -
All Notifications Filter Addition
I would like to request the addition of an "Unsubscribed" or "Unsubscribed" from Email filter to the All Notifications dropdown menu in Command. We currently have the following available dropdown options, All Notifications, Admin, Campaigns, Command Email, Consumer, Contacts, KW, Opportunities, Referrals, Tasks, and Text and Call. Adding an "Unsubscribed" notification to the dropdown would provide agents with a quick and efficient way to identify contact who opted out of email communication. Right now we have to sift through all read or unread, which is time consuming. Having a dedicated notification dropdown filter would allow agents to quickly identify contact…
1 vote -
Text cut off in timeline
I'm using my laptop and received a text message from a lead. It was a rather long message, so I tried to read it on my computer.
Unfortunately much of the text was cutoff, and I was unable to view the entirety of the message. The good news is I could find it on the mobile app and read it there. The bad news is I don't want to go from one device to another.
For those of us who also work from the computer, we have to be able to read these message.
1 vote -
Need a way for Teams To Communicate within Command
Teams are looking to be able to communicate quickly through our system without having to use a third party application. We used to have the ability to @ people and communicate through opportunities. Brining something like that back and having that ability on the contact side as well, along with some sort of notification when @'d would be amazing.
2 votes -
Ability for teams to share Twillio credits among the team members Twillio accounts.
Have the ability to share team Twillio credits across the team members individual Twillio accounts. Team members might want to run a specific Smart Plan to their Indian farming area and would want notification to flow to them instead of the rainmakers. That means they need their own Twillio.
2 votes -
CRM - Create Saved Search
One improvement that would make Command CRM significantly more efficient for agents is enhancing the backend saved search functionality for buyers.
Right now, creating saved searches feels clunky and time consuming because agents must enter one city at a time. This becomes especially inefficient when buyers are searching across multiple nearby cities or broader regions.
For example, I currently have a client searching in six cities across two different areas, which requires setting up six separate saved searches and sending six individual email alerts. From a buyer’s perspective, this can feel repetitive and border on spam-like communication, even though it…
1 vote -
Receive a Command Twilion notification on phone sms. Allow phone sms to be added to the AI summary for contacts.
SMS messages sent within Command using Twilio are included in the AI summary. The messages sent and received on our phones while we're mobile are not and there isn't a way to import them into Command
4 votes -
email notifications for consumer tour requests
I would like to also receive an email when a consumer requests a tour on the Consumer app.
10 votes -
Enable Read Receipts feature to our KW Email accounts
Enable the GMail feature of Read Receipts to our KW Email accounts.
4 votes -
Merge Tags for Twilio Texting
In Twilio, have one of the merge tags be the address of the contact in order follow up better with seller leads.
16 votes -
Allow Video Attachments in Twilio Texts
Sending video texts with Twilio
47 votes -
Twilio Inbox for Text Messages/Calls
The only place to review replies/calls from Twilio is under notifications. It would be helpful to have an inbox for all Twilio text messages/calls.
15 votes -
Twilio Texts from Team Contacts to Register as Duplicate (Do Not Create Personal Contact)
Recently, I submitted a support ticket on this issue where contacts in my team account are directly texting me a question to my twilio number (because I had them save it as a direct form of contact), and it is creating a new contact in my personal command with the phone # as the name. Then, I have to go search the phone # in my team account to see who it is. I have to copy/paste the text I received from them into a timeline note, and then text them back from the team account to keep it in…
13 votes
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