Clearer Errors & Actions for Invalid Emails
currently whenever there is a discrepancy with an invalid email Support have to escalate each case. the user cannot see the reason code for why it is invalid. Support team cant go into mail gun to review past error to see if its a full block or something dev can clear. Then issue is escalated to dev team to check the reason and unblock the email if possible. if there was clearer wording for user or a button they could press to contest validity to have the email checked and cleared? (that sounds a bit fancy).
3
votes
AdminTrisha Lindahl
(Admin, Keller Williams Realty)
shared this idea
-
LABS Team
commented
I am hoping to have consideration put to having an email address verification system within Command. It would assist in being able to also filter those so that agents can reach out and update.