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Show Agent's Location on Site, Not MC's Location (Multiple MCs)

Currently, the location displayed for agents on their consumer profile found on kw.com is the location of their MC, NOT the location they have entered in their marketing profile. This becomes a problem when agents are part of multiple MCs and operate more out of one versus the other. The feature has been designed to display the oldest established MC, not which MC the agent joined first but the oldest MC. There are instances where the agent barely does any business in the location of the oldest MC they are part of, which causes their profile to look misleading. This is also a problem for MCs with business centers in different surrounding states. Again, the location will display the MC's location, not the BCs, so agent profiles again display the wrong location for the agent, which does not make sense.

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AdminMatthew Wilburn (Product Specialist, Keller Williams Realty) shared this idea  ·   ·  Report…  ·  Admin →
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  • Mike Hillary commented  ·   ·  Report

    Many agents have a primary address or service area that differs from the MC Main Address. Several locations are in a different state from the Market Center Address.

    We need the ability to display the city/state on Agent Profile, Agent and Team Sites to match the true office location so clients do not become confused when searching for these agents on kw.com , the agent app, or other online methods.

  • Jorge Avila commented  ·   ·  Report

    Yes, this has cost me business! 2 clients have told me that they thought I moved because of it. Who knows how many others haven’t reached out or how many may have been looking for an agent in my actual area but didn’t reach out because of where the system shows my being located.

  • Madison Parker commented  ·   ·  Report

    This would be very helpful. As a Market Center with 5 Business Centers and the farthest being about 40 miles away, this can help those agents better promote their service area to clients.

  • Chris Twiggs commented  ·   ·  Report

    Yes! We have multiple biz centers that are 1-5 hours away from our MC. Make it so we can put both the agent location and/or the MC location so we can be compliant with states that require the MC address as well

  • Ashley Haile commented  ·   ·  Report

    This is critical for those of us serving areas at a distance from our market center.

  • Antwonette Mayberry commented  ·   ·  Report

    We used to have the ability to type in the office address, and while i understand that this can violate certain disclosure laws in certain states, it also prevents the ability for those of us who have business centers to be able to allow agents to select that they work out of one of those locations. A drop down for all available locations/market centers/MAO offices associated with a market center number would be an amazing improvement if we cannot customize the agents office address completely.

  • Shane Woods commented  ·   ·  Report

    We have a lot of agents that are more rural, and may live & service 100+ miles fromm the Market Center Location, and it concerns them that several places in their profile is has the location city of the Market Center, not their business center or service area.

    There should be a way to have it be a Business Center Address, OR a city the agent selects, approved by MC Leadership (like it would be a setting in the Associate's profile in Command MC, where only a MC Leader could make the change).

    3 options made at the Command MC Associate Profile:
    MC City (select MC if there are several)
    BC City (if applicable)
    Override City

  • Lindsey Vranek commented  ·   ·  Report

    Currently, an agent's location displays the Market Center they are associated with. This poses a problem when they don't actually service that area. We have business centers 1-3 hours away from the location of the Market Center. It would be nice if this location pulled in from the agent's Market Center address in their marketing profile instead of it just defaulting.

  • LABS Team commented  ·   ·  Report

    Our market center is currently under a different office brokerage which is in a different city. The website displays this "different" city, it would be nice to be able to hide/show your location and not automatically display on my website profile.

  • LABS Team commented  ·   ·  Report

    Currently, the location displayed for an agent on the KW App / Agent Sites (About Page) pulls from the specific location of the market center that they are a part of. It would be nice for agents to be able to edit this location. Especially agents who do not serve that area. We recently merged market centers and all 100 agents are now showing up with a city that is 50 miles away. In order to not confuse the consumer, agents need access to be able to edit this information.