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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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44 results found

  1. Hi! I noticed that Command updated its marketing/email campaign features. I send a weekly newsletter to my database, and before, I was able to add tags for contacts who opened a specific newsletter. However, I can’t seem to find that option anymore. That feature was really helpful, especially for tracking engagement from the newsletter.

    Could you please help me with this? Thank you!

    6 votes

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    under review  ·  3 comments  ·  Campaigns  ·  Admin →
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  2. 8 votes

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  3. I want to be able to create a social media post that will appear on my business Facebook page, my instagram page and my Facebook Group Page

    1 vote

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  4. I have used the non-listing ad template to get all kinds of quality leads. I create the ad, design it, and then use the Facebook lead capture tool. From there, they are automatically tagged along with the correct smart plan. I have attached some examples of ads that I have run and want to run again using this easy format.

    Under the new format, we have to tweak the "Listing" ad and it add's extra text and cuts off the image. It's not a good look, and the old "non-listing" ad with the facebook lead capture is needed to be…

    2 votes

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  5. To be able to search email campagins results by tags. Example opened lists - to be able to search the list of openeds by tags to filter through easier. Or any of the lists of results that campagins provides: Delivered/opened/clicked/unsubscribed/not sent/not opened

    3 votes

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  6. Previously, we were able to bring up a list of non-openers for an email campaign. Then we could tag them and resend. With this new SmartView disaster, that option is gone. Please go back to the previous version.

    2 votes

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  7. I want to add a short video to my email campaign. Now the only option is to create a link, and I use You Tube for my link. When that link is played it covers up the entire email message. I would like my short video to stay contained in a small oval within the png, which needs to be saved as an mp4 as soon as the video is added. I would prefer the mp4 to behave the same way it behaves on social media. When I add the video directly to my png in Canva, using Microsoft Clipchamp…

    1 vote

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  8. It would be highly valuable if Command could incorporate functionality similar to what Delta Media Group currently offers—direct MLS integration. Specifically, when a listing event occurs (such as a new listing, price change, open house, or status update), the system could automatically generate a corresponding post for the agent’s connected social media accounts. Ideally, these posts would be created within Campaigns for simple one-click approval. This would ensure agents remain fully compliant while significantly reducing the time and effort required to manage their marketing. By streamlining MLS-to-social automation within Command, agents would gain a seamless, efficient, and compliant way to…

    10 votes

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  9. To view paid ads created in Command in the creator’s Facebook account.

    2 votes

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  10. Have the ability to change the music on the Post a Listing option in Paid Ads

    1 vote

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  11. When you create am email list for an email campaign, you can load all the contacts from you database for that list you are creating. This system is ALSO pulling archived contacts into that email list. If you select all to add to your email campaign you are including archived contacts in that list. The system will see those archived contacts, to the list but will not send emails to them due to being in the contact archive. I would love for the system to just not add any archived contacts to any campaign including email campaigns. There is a…

    35 votes

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  12. Can we get LinkedIn added as a default option in our social media posts for campaigns?

    11 votes

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  13. There should be a way to abort/stop/cancel a campaign before it sends/publishes. Last min changes and minor errors happen and we should have the ability to stop, fix, and reschedule our campaigns

    2 votes

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  14. Email Campaigns - We should be able to send an email blast without having the contact card created so we don't have a bunch of contact cards in our database with just an email. After the email blast goes out and we have responses then we should have the option to create that contact card since more information may be obtained in that point of time.

    1 vote

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  15. The ability to filter contacts and build smart views within contacts - is a game changer, but not able to use the same filtering to run a campaign is frustrating. Campaigns has significantly better reporting (than smart plans). Why not allow the contact list to be pulled from the already created smart views list in the contact applet for campaigns? I send a single email smart plan to use the smart view list - vs using campaigns, when I could benefit from the reporting in campaigns. The filtering allows to really define your data base, and appropriately send the right…

    5 votes

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  16. When creating Direct Mail Campaigns in Command, it should check the contacts selected for duplicate addresses and not send multiple postcards to the same address.

    3 votes

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  17. Be able to paste text into the email campaign set up instead of having to use an email design.

    3 votes

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  18. 2 votes

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  19. Copy an email campaign from my personal to the group team Command account

    2 votes

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  20. Other email sites like mailchimp and flodesk offer an option for sending at the optimum time for your database open rate.

    2 votes

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