Adding a dedicated notes feature within either the Command or Connect platform would greatly enhance the training experience for agents. The current notepad on the Command homepage is helpful, but it lacks the functionality and organization needed for long-term use. Having a centralized notes section—or the ability to upload and organize personal notes—would allow agents to keep all their training takeaways in one easily accessible location.

Ideally, this feature would include the ability to categorize notes by topic and search by keyword, making it easier for agents to reference past trainings and stay organized.

Additionally, this space could provide leadership with a streamlined way to upload notes, resources, and content for agents—kept securely behind a login. This would eliminate the need to constantly update and resend Google Drive links, which can become cumbersome with the frequent onboarding and offboarding of agents. A built-in solution would support smoother transitions and better knowledge sharing across the organization.