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Command


Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
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  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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How can we improve Command?

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3 results found

  1. Show Twilio Unsubscribe Status

    As an agent I need to be able to quickly see which of my contacts have unsubscribed from text messages so I can change my approach to communication with them or remove them from other forms of communication. It would be intuitive to have this info located in the Texts & Calls tab of the Reports applet.

    8 votes

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    working on it  ·  0 comments  ·  Messaging and Notifications  ·  Admin →
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  2. Clearer Errors & Actions for Invalid Emails

    currently whenever there is a discrepancy with an invalid email Support have to escalate each case. the user cannot see the reason code for why it is invalid. Support team cant go into mail gun to review past error to see if its a full block or something dev can clear. Then issue is escalated to dev team to check the reason and unblock the email if possible. if there was clearer wording for user or a button they could press to contest validity to have the email checked and cleared? (that sounds a bit fancy).

    4 votes

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    working on it  ·  1 comment  ·  Messaging and Notifications  ·  Admin →
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  3. Email Notification if SmartPlan Sent to Invalid Email Address

    If a smart plan error occurs because of invalid email address and/or merge fields are missing, notification to be sent via email to the agent

    2 votes

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