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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
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  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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64 results found

  1. The ability to subscribe or favorite a Smartplan Author and be notified when that author publishes a new Smartplan!

    Ex - Kimber Walton publishes so many great smartplans - I'd love to be able to favorite Kimber and be notified when she adds a new published Smartplan!

    1 vote

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  2. Please move or make it moveable the support bubble/button on the bottom right of the screen. When I am editing smart plans, it covers the "cancel/save" words.

    1 vote

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  3. we need more and recent neighbourhoods uploaded into the "neighbourhoods" box so this information can correctly send out the Monthly Neighbourhood smart plan...

    1 vote

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  4. Once a Smart Plan concludes, can Command be programmed to send us a notification?

    1 vote

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  5. You are not allowed to assign other team members to a smart plan other than the contact assignee or rain maker. We have TC's on our team that we use the task for and it cannot directly be assigned to them. With the occurring task throughout the transaction (re assigning a contact) in the task bar everyday is not efficient.

    4 votes

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    under review  ·  1 comment  ·  SmartPlans  ·  Admin →
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  6. When using custom Smartplans like birthday greetings, there’s currently no way to receive a copy of the exact email sent to contacts. While creating a test contact provides a preview, it doesn’t show the personalized details (e.g., the recipient’s name or merge tag content).

    Request:
    Please add an option to automatically send a copy of each Smartplan email to the user or a designated email address.

    Desired Outcome:
    This feature would allow users to:

    Verify that personalized details are accurate.
    Keep a record of sent communications for reference.

    1 vote

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  7. 2 votes

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  8. I would like to suggest adding the ability to set minute and hour delays between steps in SmartPlans. This feature would greatly enhance my marketing outreach by allowing me to send a series of texts with specific delays between each. For example, I could send an initial text upon adding a lead to a SmartPlan, then delay 5 minutes to send a second text, and delay another 3 minutes to send a third text, and so on. Additionally, it would be beneficial to combine these minute/hour delays with the existing time-of-day settings; a good example: enabling a sequence of texts…

    5 votes

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    under review  ·  1 comment  ·  SmartPlans  ·  Admin →
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  9. 2 votes

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  10. To be able to export & download smartplans and the content

    1 vote

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  11. Attendee loves the neighborhood animation but mentioned it hasn't been updated in years and asked if we could look into that

    5 votes

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  12. 6 votes

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  13. add the ability to send a customized email on KWRI BDay Plan Smartplan . I would like to send vouchers and invitations as a gift

    1 vote

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  14. In the search filter for contacts,
    How can I filter the contacts who had the smart plan in the past and not current? Could you add a filter please? I understand that i can find it in the activity, but with 800 in my database, that's a lot to go thru. This is to avoid repeating the smart plan on the clients.
    Or if you cannot delete the smart plan under the smart plan section , even if it's completed.

    3 votes

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  15. Sharing the following from my marketing guy: "I would love to see the ability when selecting contacts or scrolling through tags to not have to click the "show more" button / view more arrows at the bottom to reveal more contacts in the list. This is especially cumbersome when assigning multiple contacts to a smartplan. For example, you want to assign a follow up smartplan to your sphere, you have to use the select all feature assign the smartplan in groups of 20 (no option to View 100 or 500 like in other places) at a time. When thousands of…

    6 votes

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  16. When you create an email signature from smartplans emails, the signatures look double spaced. This only happens in smartplans.

    3 votes

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  17. It would be nice (especially for teams) to be able to archive smarplans or toggle specific smartplans on and off as active to team members. We have certain smartplans that are used for follow up from specific events once a year. I don't want to delete the smartplan; however, it is cumbersome to have it in our list all year round of available smartplans. Having some way to turn those on and off from our list of available plans would be ideal.

    2 votes

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  18. Team members should be able to create smartplans in the team account without having to give enhanced or admin permissions.

    2 votes

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  19. I am reaching out to express my serious concern regarding the new requirement to pre-approve URLs in all emails and texts. While I understand the importance of ensuring system security and preventing phishing, requiring us to manually pre-approve URLs in every communication is an impractical and unsustainable approach. This workaround is, frankly, a disruption to our business processes and an unreasonable expectation for users in the long term.

    The need for security is essential, but this measure places an undue burden on us that hinders productivity and undermines our ability to use the CRM effectively. We expect our CRM provider…

    1 vote

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  20. As an agent, I want to bulk add contacts to a smartplan yet I want to stagger their start. If I am adding 200 contacts to the smartplan and want to stagger 20+ per day, it is not helpful to have to click the up arrow 20+ times when I could type directly into the field. This would allow me to easily add people in just 2 clicks!

    3 votes

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