6 results found

1. Full screen training videso

   Details:
   Currently, when watching KW Command training videos, there is a persistent side panel promoting other topics. This significantly reduces the size of the video player and makes it very difficult to clearly view the presentation.

   This side panel is not only distracting, but it also compromises the usability of the training materials. For agents who rely on these videos for learning and onboarding, the experience becomes frustrating and in some cases renders the videos nearly unwatchable.

   Suggestion:
   Please consider adding an option to view training videos in full-screen mode or at least hide the side panel to allow the video to take up the full width of the screen. This would greatly improve the learning experience for agents.

   Why this matters:
   Training is critical for agent success, and having an uncluttered, focused video player would help agents stay engaged and absorb the material without unnecessary distractions.

   Details:
   Currently, when watching KW Command training videos, there is a persistent side panel promoting other topics. This significantly reduces the size of the video player and makes it very difficult to clearly view the presentation.

   This side panel is not only distracting, but it also compromises the usability of the training materials. For agents who rely on these videos for learning and onboarding, the experience becomes frustrating and in some cases renders the videos nearly unwatchable.

   Suggestion:
   Please consider adding an option to view training videos in full-screen mode or at least hide the side panel to allow the… more

   3 votes

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2. Streamlined Website Support Guides for Non-Technical Solo Agents

   I am not a Tech Savy and also Solo Agent. Over the years I have experienced, with evolving Command and Website construction, The Articles by KWUI become very involved as they try to cover all possibilities of enhancements in one Article. This is very hard for non-tech Solo Agents to decipher and implement. Teams usually have tech Savy staff on-board.

   Hence I suggest that the content in the long Articles dealing with Website enhancements or Designs, in particular, be separated/simplified, carved out with simple actionable steps. It took me 3 days to incorporate my website pages into the new experienced Website this week. Unlike me, not many Solo Agents have the fortitude to stay with such complicated Articles written for Tech Savy audience.

   So I suggest the following:

   Separate Articles Content for Solo Agents from Teams' Content.

   Solo instructions, as much as possible in layman's terms, should be to-the-point by starting with main theme of enhancement, that is:

   a. Initially, the Article should LIST, say 5 steps – indicating items to do in each step with a simple goal (do not add all options or descriptions of exceptions in these steps).

   b. Add instructions on how to do these 5 steps first, then add an additional Section where, corresponding to each of the 5 steps earlier, describe how each can be further advanced — that is, add options or exceptions for each step in this section.

   c. You can still keep the all-inclusive content of the Article, be it website or design-related, for Teams. Some Solo Agents may venture further to see this comprehensive write-up.

   I am not a Tech Savy and also Solo Agent. Over the years I have experienced, with evolving Command and Website construction, The Articles by KWUI become very involved as they try to cover all possibilities of enhancements in one Article. This is very hard for non-tech Solo Agents to decipher and implement. Teams usually have tech Savy staff on-board.

   Hence I suggest that the content in the long Articles dealing with Website enhancements or Designs, in particular, be separated/simplified, carved out with simple actionable steps. It took me 3 days to incorporate my website pages into the new experienced… more

   2 votes

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3. Anchored table of contents on kw answer pages

   On KW Answer pages, it would be great to have a table of contents at the top of the page anchored to each heading on the page. It will be quicker for users to peruse the table of contents rather than scan the page for the correct content, and since each heading will have a url anchor, MCTT's can link directly to the section of the page that contains the relevant content, rather than having the end user try to find the relevant content on hte page. HubSpot does this well on their support pages for example:

   https://knowledge.hubspot.com/lists/create-active-or-static-lists#restore-a-deleted-list

   7 votes

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4. Dedicated notes feature

   Adding a dedicated notes feature within either the Command or Connect platform would greatly enhance the training experience for agents. The current notepad on the Command homepage is helpful, but it lacks the functionality and organization needed for long-term use. Having a centralized notes section—or the ability to upload and organize personal notes—would allow agents to keep all their training takeaways in one easily accessible location.

   Ideally, this feature would include the ability to categorize notes by topic and search by keyword, making it easier for agents to reference past trainings and stay organized.

   Additionally, this space could provide leadership with a streamlined way to upload notes, resources, and content for agents—kept securely behind a login. This would eliminate the need to constantly update and resend Google Drive links, which can become cumbersome with the frequent onboarding and offboarding of agents. A built-in solution would support smoother transitions and better knowledge sharing across the organization.

   Adding a dedicated notes feature within either the Command or Connect platform would greatly enhance the training experience for agents. The current notepad on the Command homepage is helpful, but it lacks the functionality and organization needed for long-term use. Having a centralized notes section—or the ability to upload and organize personal notes—would allow agents to keep all their training takeaways in one easily accessible location.

   Ideally, this feature would include the ability to categorize notes by topic and search by keyword, making it easier for agents to reference past trainings and stay organized.

   Additionally, this space could provide leadership… more

   1 vote

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5. Make Answers Articles Print Friendly

   When we attempt to print an article from Answers.KW.com any screenshots included only print 3/4 of the picture. Often times this means that the section that is being highlighted in the article is getting cut off.

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6. Make Stratus work from within command

   Make Stratus work within Command.

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