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  1. Allow for an Integration Between KW Command and Google Voice

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    under review  ·  3 comments  ·  Consumer App and Websites » KW App  ·  Admin →
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    Eddie Diaz commented  · 

    Recommendation: Enable Google Talk Integration Within the Command App

    Many agents operate with one physical phone and two separate phone numbers — a personal number and a Google Talk number used exclusively for business. Google Talk allows us to maintain clean boundaries; personal calls come through our main line, and all real estate–related communication uses our Google Talk number.

    Current Issue:
    Within the Command App, the “Call & Text” functionality defaults to the phone’s native number. There is no option to place calls through the Google Talk number, which forces agents to either:
    • Expose their personal number to clients; or
    • Manually switch apps to make business calls outside of Command.

    This breaks workflow, reduces tracking accuracy, and eliminates one of the primary benefits of using Google Talk for business.

    Recommendation:
    Integrate Google Talk as a selectable calling option within the Command App. Allow agents to choose which number to place outbound calls from so that:
    • Personal and business communication remain clearly separated
    • Agents maintain professional boundaries
    • Call tracking within Command remains accurate and complete
    • Branding remains consistent with our business contact number

    This enhancement directly supports agent productivity, privacy, and Command's intended role as the all-in-one communication platform.

    An error occurred while saving the comment
    Eddie Diaz commented  · 

    Recommendation: Enable Google Talk Integration Within the Command App

    Many agents operate with one physical phone and two separate phone numbers — a personal number and a Google Talk number used exclusively for business. Google Talk allows us to maintain clean boundaries; personal calls come through our main line, and all real estate–related communication uses our Google Voice number.

    Current Issue:
    Within the Command App, the “Call & Text” functionality defaults to the phone’s native number. There is no option to place calls through the Google Talk number, which forces agents to either:
    • Expose their personal number to clients, or
    • Manually switch apps to make business calls outside of Command.

    This breaks workflow, reduces tracking accuracy, and eliminates one of the primary benefits of using Google Talk for business.

    Recommendation:
    Integrate Google Talk as a selectable calling option within the Command App. Allow agents to choose which number to place outbound calls from so that:
    • Personal and business communication remain clearly separated
    • Agents maintain professional boundaries
    • Call tracking within Command remains accurate and complete
    • Branding remains consistent with our business contact number

    This enhancement directly supports agent productivity, privacy, and Command’s intended role as the all-in-one communication platform.

    Eddie Diaz supported this idea  ·