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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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15 results found

  1. The new paid ad experience has AI-powered prompts, but there is not a feature like this for Social Posts. I'd like to see the AI-powered prompts under the 'Social Post' option of Campaigns as well.

    2 votes

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    1 comment  ·  Campaigns  ·  Admin →
  2. Schedule email campaigns to go out in a staggered manner and agent bing able to specify how many and at what time they go out till completion of the campaign

    2 votes

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    0 comments  ·  Campaigns  ·  Admin →
  3. Currently, there is no way to edit to remove a contact from an email list. You can only add to the list. Thank you!

    2 votes

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    0 comments  ·  Campaigns  ·  Admin →

    Hi there! You should be able to accomplish this in the Campaigns applet under Email. Check out our answers.kw.com article to learn more: https://answers.kw.com/hc/en-us/articles/360018863614-Create-and-Manage-Email-Recipient-Lists-for-Email-Campaigns#:~:text=Edit%20MailChimp%20Email,then%20click%20Confirm.

  4. Hello, I have a vendor that would like to support and pay for a paid Facebook campaign. Being able to directly invoice the company via Command as a Sponsor Paid Ad would be very helpful.

    1 vote

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    0 comments  ·  Campaigns  ·  Admin →

    Hi there! You can now access your invoices for Campaigns via the Paid Ads experience. If you go into the Paid Ads Experience > 'My Account' when clicking into the upper right-hand corner, then you will have an option for Billing Details which will show you those invoices. You can then use this to bill the vendor! :)


  5. It would be great if we could choose between neighborhoods, zip codes, and cities. If a prospective client on the email list wishes for details about their neighborhood, they can send me their address via a call to action button

    1 vote

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    0 comments  ·  Campaigns  ·  Admin →
  6. Would love to be able to add a photo to an email campaign so that we can add a professional sigature, or add the function "agent.signature" which would auto populate a selected signature from the command designs.

    1 vote

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    0 comments  ·  Campaigns  ·  Admin →
  7. Is it possible to add the ability to add new recipients to an existing Campaign recipient list?

    1 vote

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    0 comments  ·  Campaigns  ·  Admin →
  8. When leads from paid facebook ads get added to command after completing the lead form, it would be helpful if the note that automatically goes on the contact included the name of the campaign. Especially for people who do campaigns for listings.

    1 vote

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    0 comments  ·  Campaigns  ·  Admin →

    Hi there! You can now add a Tag to Leads from a Paid Ad! We have an answers.kw.com article on how to do this here: https://answers.kw.com/hc/en-us/articles/19230251887763-Create-a-Facebook-Instagram-Lead-Capture-Ad-Single-Listing-Single-Image-or-Video#:~:text=7.%20In%20the%20Lead%20Settings%20section%2C%20choose,once%20the%20lead%20is%20captured%20in%20Command.

  9. Facebook leads generated by the "new experience in Campaign" need a reference to the property listed. This could be accomplished by using the Title of the Campaign (required) as part of the info transferred to Command. See screenshot. For these ad leads (I have two Campaigns running for different properties) I have no way of knowing to which Ad the lead responded. Trying to contact them without that info makes it look/feel to the lead like spam.

    If there is a work around for this, I would LOVE to know about it.

    1 vote

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    0 comments  ·  Campaigns  ·  Admin →

    Hi there! I would try using the Add Tag functionality to add a tag that lets you know which Ad Campaign the Lead comes from. Here is an answers.kw.com article showing you how to accomplish this: https://answers.kw.com/hc/en-us/articles/19230251887763-Create-a-Facebook-Instagram-Lead-Capture-Ad-Single-Listing-Single-Image-or-Video#:~:text=7.%20In%20the%20Lead%20Settings%20section%2C%20choose,once%20the%20lead%20is%20captured%20in%20Command.

  10. Please add a tab or something so we have the choice to use the previous method for ads.

    I love that Command is evolving. I do not like when something is working and it gets completely changed and costs valuable time. I have been placing ads with the original method and having great success.

    I do not have the choice to go back to the previous way I did things, it takes me directly to Quick Start. I finally figured out how to get the listing but it will only add it to my business page and that is not…

    1 vote

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    0 comments  ·  Campaigns  ·  Admin →

    Hi there! Thank you for your feedback. At this time, we are not able to allow users to revert to the previous version of Paid Ads. Please check out our answers.kw.com article for more information: https://answers.kw.com/hc/en-us/articles/28889463551251-Get-Started-with-Paid-Ads-in-Command


    We also have classes and content for learning via KW Connect in Command, so feel free to check that out as well! :)

  11. Looking for a landing page template that would allow new contacts to sign up and add their complete address with zip code that would be added directly to KW contacts in my database

    1 vote

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    0 comments  ·  Campaigns  ·  Admin →

    Hi there! Market Center Sites now have a Landing Page for your Recruits to fill out their information! Check out our article on how to edit your MC Site here: https://leadershipanswers.kw.com/hc/en-us/articles/19456803472659-Complete-Your-Market-Center-Marketing-Profile-and-Access-Your-MC-Website-Builder

  12. I would like to run multiple campaigns at the same time and be able to assign each of those campaigns to a different agent on my team. Currently, Command does not offer this function. This is limiting individual branding for those agents.

    1 vote

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    0 comments  ·  Campaigns  ·  Admin →

    You can set up a Paid Ad to run to a Lead Route that goes straight to a particular agent! Check out our answers.kw.com article on setting up Lead Routing for a particular Paid Ad here: https://answers.kw.com/hc/en-us/articles/19230251887763-Create-a-Facebook-Instagram-Lead-Capture-Ad-Single-Listing-Single-Image-or-Video#:~:text=7.%20In%20the%20Lead%20Settings%20section%2C%20choose,once%20the%20lead%20is%20captured%20in%20Command.

  13. I'd love to see where you can exclude certain tags when creating a contact list. For example, if I have a contact that is a potential buyer and seller and has both those tags assigned, but I only want to create a list of contacts that have buyer only tags assigned. Basically, I'd like to filter out contacts from my list as well as include in my list based on the tags.

    3 votes

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    0 comments  ·  Campaigns  ·  Admin →

    Hello! To create an email list with Advanced Filters, we recommend creating a SmartView using advanced filters, and then emailing your SmartView list via the new email modal in Command.

    Step 1: Use advanced filters to create your list:

    https://answers.kw.com/hc/en-us/articles/15099687485715-Contacts-Filters-List-and-Advanced-Filter-Options

    Step 2: Save your filtered view as a SmartView:

    https://answers.kw.com/hc/en-us/articles/360016246693-Customize-Columns-Use-Filters-and-Create-SmartViews-in-Contacts

    Step 3: Use the email bulk action in Command to select Contacts from your SmartView to email directly:

    https://answers.kw.com/hc/en-us/articles/29105788784659-Send-a-One-Off-Email-to-Your-Contacts-in-Command

  14. Kelle does not note which ad a Facebook lead responded to. We are forced to log into Command, go into Campaigns, and check each campaign to see which one the lead responded to. Not convenient when we're on the road. Suggest that Kelle add the name of the ad.

    1 vote

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    0 comments  ·  Campaigns  ·  Admin →
  15. One major thing missing in Command is an email campaign similar to the monthly newsletter in eEdge. This would be a campaign that is pre-written by someone else. It would be a plug and play. You set your clients on it once, and it goes out once a month. I have had clients in the past that I lost touch with and they came back to me simply because they received my emails. The monthly neighborhood nurture is great but this would be in addition to that. The newsletter comes from contribution and provides value to both the client and…

    1 vote

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    0 comments  ·  Campaigns  ·  Admin →
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