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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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62 results found

  1. Please allow my custom smart plan auto start on the birthday or home anniversary in their contact info. I do not want to use the KW template and its very time consuming to add each person individually to my custom smart plan every year... thank you

    60 votes

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    under review  ·  19 comments  ·  SmartPlans  ·  Admin →
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  2. 5 votes

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  3. Smart Plans and Tasks in Smart Plans I should be able to trigger by date and not have to set by a period of time that goes by.

    7 votes

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  4. It would be helpful if Command included a feature allowing users to submit missing neighborhoods for review and inclusion. Currently, some subdivisions, like Cumberland, do not appear in search results. In cases where a neighborhood might have been previously listed under a different name (e.g., Wagner Farms), users have no way to request a correction or update.

    By adding a "Request Missing Neighborhood" button, users could easily report missing areas, ensuring more accurate and up-to-date mapping in Command. This would improve usability for agents relying on precise neighborhood searches.

    Would love to see this implemented!

    4 votes

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    under review  ·  3 comments  ·  SmartPlans  ·  Admin →
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  5. Would love to be able to create a smartplan that will fire the next step once the previous step has been marked as completed. For example, smartplan forms task to call contact. Once that call has been made and that task marked as completed, the next smartplan task fires immediately to send an email but this email is not sent until the call task has been checked completed.

    8 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  6. Monthly nurture neighborhood needs to be updated. This is a key way to stay in touch with our past clients and future clients need to be able to input new subdivisions. .........Per KW Our developers are aware this data is now becoming outdated and they are investigating ways to accurate acquire neighborhood information from other data providers.

    4 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  7. We really would like to see twilio automated texts in Command MC smart plans!! Can there either be a twilio account for the MC that it uses - or for those steps, it uses the Twilio account of whatever staff was assigned to be sending that step of the smart plan. Right now we have to copy agents into our personal command databases and run smart plans from there. That just adds extra work and clogs up our personal database. I'm part of 2 market centers as leadership, so now I would have to add agents from both market centers…

    1 vote

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  8. The monthly nurture email has odd-looking code at the beginning of the subject line.

    "DBA Logo" height="50" style=max: 150px"/>"

    With all the phishing scams out there this code does not present well for our agents.

    Example here - https://komododecks.com/recordings/JICfk75rFXF5v49OqboB

    7 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  9. I would like to be able to have my brand very visible on the bi weekly or monthly smart plan. It is currently very small and not something you see right away

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  10. Why can we not go into smart plans, contacts and then click on a contact from there? I don't want to have to have extra steps to get into a contact's information

    1 vote

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  11. When we switched from a single agent to a team account we lost all smart plans that were being used because they didn't transfer with the contacts. We had to re-create smart plans. What a time and money waster because we were not notified that they dropped

    1 vote

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  12. Create a smart plan that will automatically send out on every client's home anniversary.

    6 votes

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  13. When applying a merge field in a smart plan, the text of the [merge field] that appears does not adjust to match the font size of the rest of the email. It looks unprofessional having the client name tiny (for example) and then larger text in the body. If you leave the text size to match the merge field size, you have all tiny text. Please allow the merge field to adjust with the size and font on the email.

    1 vote

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  14. When sending messages via Twilio, the agent would like to insert a letter or template, but this feature appears unavailable. Also, within the SmartPlans timeline, there is no option to delete outdated newsletters.

    2 votes

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  15. Having the ability to attach my VCF contact card to twilio messages would save time and help to cement the relationship with leads or new clients.

    1 vote

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  16. It would be nice to be able to copy and paste or duplicate an edited Step to use on a different Day. There are many instances where I might do the same task weekly, but don't want to do a repeating SmartPlan because I'll also have text and email Steps that shouldn't repeat. This would allow an easy way to make SmartPlans instead of having to recreate every duplicate Step, especially if it's information heavy. Otherwise, I'm left having to copy sections from one Step, going to edit the new Step to paste the information, then having to save and…

    1 vote

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  17. 6 votes

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  18. 2 votes

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  19. Once a Smart Plan concludes, can Command be programmed to send us a notification?

    2 votes

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  20. When you are searching SmartPlans, there should be a way to preview them before clicking on "add to library." It seems very cumbersome to have to add it to my library, click edit, click preview, just to find out the SmartPlan was not what I thought it was.

    1 vote

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