207 results found
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2 votes
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Add Dedicated "Last Name" Field to Improve Contact Search
I’ve noticed that the system seems to treat the second and third words in contact entries as potential last names within the Contacts tab. For example, entries like "John & Mary Smith"—where spouses share an email address—are combined into a single "Full Name" field.
If you check the Contacts section in KW Command, you'll see there is only one field labeled "Full Name." It would be much better to have two separate fields: one for First Name and one for Last Name. This structure is more efficient and improves both data entry and search functionality.
When I searched for the…
4 votes -
Allow Duplicate Contacts in Team Database
For larger teams, we run into a lot of cases where a member of the team adds someone to their contacts, only to see the contact already exists in the team database. Our current workaround is telling the second agent to add the contact to their personal database, but then they can not leverage the team's SmartPlans, create team opportunities, the contact is not visible to the team, etc. We would love to have our agents operate solely out of their team account, but this snag makes it nearly impossible.
It would be nice if you could toggle a setting…
20 votes -
2 votes
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Last Contact Type
Under the Contact Name, Command shows "Last contact on..."
What it fails to specify is what the contact was - phone call, email, text, etc.Knowing the type of contact the last contact was helps in determining priority of calls and who has been called or only emailed.
1 vote -
Right click on email in Contact record, to copy (paste) email address
In a Contact record that has a saved email address, when I right click on the email address hyperlink, there is no option to click "copy email address". This is a feature in many applications. It would be helpful to quickly copy from this Contact view screen instead of having to click Edit contact to then copy. This new option would save a step.
2 votes -
Update Linked Contacts at One Time
It would be very helpful to have the ability to update "linked" contacts all at once. For example, if I update a contact's address, home anniversary, or conversation notes, it would save time and ensure all linked contacts remain up to date. A prompt or option to "update connected contacts" when clicking save would make the process more efficient and help maintain consistent and accurate information.
12 votes -
filter by last called
be able to filter contacts by last called
2 votes -
Enable Messages for Google on Android for KW email accounts
Enable Messages for Google on Android for KW email accounts
6 votes -
Snap a Card, Create a Contact.
Hi KW team! 👋
I’d love to see a feature added that makes it easier to create contacts without all the manual typing.
Idea 1: Business Card Scan → Auto-Contact
It would be amazing if we could scan a business card in Command and have the system automatically pull the name, phone number, email, and other details into a new contact.
Idea 2: Email → Auto-Contact
It would also be incredibly helpful if, when sending or receiving an email, we had the option to instantly generate a new contact from that email—no copying, pasting, or retyping the info.
Both features…
1 vote -
Zapier
Zapier Integration triggers! We need to send contacts and information to kw command with Zapier but can not use Zapier to trigger contacts to Mailchimp, Mailbox Power, and other systems. Why???? Automation is key, and I feel being forced to use API Nation is just wrong when Zapier is free for us. Their really needs to be triggers with Zapier to do such. I have spoken to them, and they say it’s on KW.
1 vote -
Filter by Home Anniversary Year
Currently the filter will filter by the Day and month of a Home Anniversary. So if you want to look just for home anniversary's of clients who purchased 5 years ago, you won't be able to. As the filter will show all the anniversaries, as they happen every year.
3 votes -
view saved search results
Let agents view the saved search results from command, hyperlink the search criteria and show the results or timeline event with the property sent similar to when the property is viewed.
As of now the properties look to be sent and the agent has no idea and no way to view what was sent unless the client clicks the property.
23 votes -
need a neighborhood
trying to get a neighborhood nurture for a contact neighborhood.there are neighborhoods close but cant get them to come up so i can click on them
1 vote -
Contact History
Create a contact 'history' for past phone numbers, email addresses, physical addresses, etc. Helpful for looking up past info, and more importantly to retrieve information that was mistakenly deleted (not contact archive).
1 vote -
Allow Formatting in Notes (Bullets, Space Breaks, etc.)
It would be helpful if there was a way to adjust the viewing of contact notes so it's not just one large paragraph. We reach out to our clients and keep track by date and start a new line for each date but when we look at the notes, it's all one paragraph vs being sorted by date even if we start a new line so they are all separate.
An option such as bullet points that can list things out within a single note would help in keeping things organized better.
30 votes -
In addition to the property address, please add the ability to add the parcel number.
In addition to the property address, please add the ability to add the parcel number. Some addresses may have multiple parcel numbers. I primarily work with vacant land and this would be a huge help.
1 vote -
add a dialer to Command
add a dialer to Command
10 votes -
Township
The mailing addresses of contacts with Township or Village in the address is does not come up correctly. It just lists the street, state and zip code. No city.
1 vote -
township
Municipality is not showing up on the Contacts with Township or Village in the address. This needs to be fixed.
1 vote
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