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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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223 results found

  1. Adding a button to ''undo'' bulk tag removal

    2 votes

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  2. Maybe this is there somewhere and I missed it, but I'm entering a new contact in Command and trying to put in the person's extension at their work phone number and don't see where to do this.

    4 votes

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  3. It would be nice to attach the information sheets that contacts fill out to their contact card within command. The reason is then you would not have to keep the paper and still have it attached to the person directly and in one system so that you could open the attachment to reference rather than having to find a hard copy of paperwork that they filled out at either a buy or sell consult when they signed contract.

    1 vote

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  4. identify lead sources that are non-KW sources automatically. For example: IDX broker, Homes.com, Zillow. Land.com

    2 votes

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  5. There's no way to remove smarplans in bulk from specific contacts. We have a team of agents that use the team command and one of our agents wants one of the smartplans removed from his team contacts but the only option is to do it one by one (there's over 2,000) or remove the smartplan for all the agents team contacts, which is not a real option. Thank you!

    16 votes

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    under review  ·  4 comments  ·  Contacts  ·  Admin →
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  6. Text messages connect to existing contacts no matter if they are in a team or agent account and regardless of how long ago they were last texted.

    1 vote

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  7. Allow breaking spaces in all fields of the contact card (Description, Timeline [types], etc) like you can in notes. Like this one:

    See how nice it is to be able to separate one idea...

    From another?

    With the vast amount of data and detail we collect/search through, being able to 'chunk' the data via a simple break space helps tremendously when quickly scanning for that important deet. "Was it purple or fuscia carpet they absolutely had to have?" When sifting through mountains of data, this can be cumbersome when globbed together in one gigantic run-on paragraph.

    Carpet needs to be…

    2 votes

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  8. when creating a saved search for a contact, would be handy if there was a way to change the default settings. like on the options for property type - default is all 10 types, I would like to be able to change that so I dont have to uncheck 9 types every time.

    5 votes

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  9. Be able to search, sort, and create a smartview by custom fields.

    2 votes

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  10. Before this sometimes worked, now it doesn't even work. If I have to select a group of contacts, it is easier with Shift Click, it is something basic that any CRM should have.

    2 votes

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  11. if i go to add a contact who has already been archived i would like to push a button and have them un-archived currently you have to log out and go into archived contacts and find the contact and restore them. too much time

    4 votes

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  12. would be nice if the activity with clients thru social media direct messaging was connected like gmail so it would show up as an activity on the client contact.

    3 votes

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  13. We used to able to grab a contact and drag them to another tab. This made it easy to work from a main contact dashboard and with the individual contact. Now it requires going back and forth and beginning at the beginning of the list. Please let us drag again.

    3 votes

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  14. Auto apply the tag "Open House Signin" to any lead that comes in from the Command Site Open house links.

    Because leads are auto assigned to the agent doing the open house, we do not have the ability to use lead routing to add a tag and trigger smartplans. This means agents on teams must manually put the leads on SmartPlans.

    Solo agents have this via lead source. This is a huge pain point for teams and rainmakers who have multiple open houses and need speed to lead.

    9 votes

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  15. We can't assign multiple agents to the same contact. This is a problem for teams who have buyers agents and listing agents who have clients that selling and buying. If the contact is assigned to the listing agent and the buyers agent is a collaborator, the buyers agent can create an opportunity for the contact but they are not assigned the opportunity therefore they cannot see that the opportunity exists or access it unless the rainmaker or assignee assigns them to opportunity

    2 votes

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  16. It would be great to include a TASK Action for all tagged contacts at the same time. Right now I can pull up all contacts with a certain tag, but I can't mass Task them the same task.

    1 vote

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  17. Add same taks to multiple contacts at once

    7 votes

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    under review  ·  3 comments  ·  Contacts  ·  Admin →
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  18. Add more addresses to the Contacts applet.

    2 votes

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  19. Adding the ability to upload a file along with the description through "Notes" on each Contact Profile.

    12 votes

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    under review  ·  13 comments  ·  Contacts  ·  Admin →
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  20. 1 vote

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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