Our Individual associates who have admin only dislike being ranked under a separate category from the Individuals who do not have admin. It's frustrating to explain to the agent that there is not a better solution. We have to do our own rankings which is frustrating since the data and report is there. It almost caused an agent to leave our brokerage because of her frustration with this.

A discrepancy has been identified in the "Top Associates Report" where Solo Agents are being misclassified. This occurs when a Solo Agent is configured as a "Team" within the Team Management system, despite the team's only other member(s) being an Unlicensed Admin. As a result, the reporting tool incorrectly places these individuals under the "Teams" or "Groups" category, rather than classifying them as "Solo Agents."

This misclassification appears to stem from a lack of seamless data integration between the Reporting Tool and the Team Management system. The reporting logic currently identifies an agent as part of a team solely based on their presence in the Team Management database, without validating the license status or role of other team members.