Request for Enhancement: Correct Classification of Solo Agents in Top Associates Report
A discrepancy has been identified in the "Top Associates Report" where Solo Agents are being misclassified. This occurs when a Solo Agent is configured as a "Team" within the Team Management system, despite the team's only other member(s) being an Unlicensed Admin. As a result, the reporting tool incorrectly places these individuals under the "Teams" or "Groups" category, rather than classifying them as "Solo Agents."
This misclassification appears to stem from a lack of seamless data integration between the Reporting Tool and the Team Management system. The reporting logic currently identifies an agent as part of a team solely based on their presence in the Team Management database, without validating the license status or role of other team members.
Dawn Enright
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Dawn Enright
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A discrepancy has been identified in the "Top Associates Report" where Solo Agents are being misclassified. This occurs when a Solo Agent is configured as a "Team" within the Team Management system, despite the team's only other member(s) being an Unlicensed Admin. As a result, the reporting tool incorrectly places these individuals under the "Teams" or "Groups" category, rather than classifying them as "Solo Agents."
This misclassification appears to stem from a lack of seamless data integration between the Reporting Tool and the Team Management system. The reporting logic currently identifies an agent as part of a team solely based on their presence in the Team Management database, without validating the license status or role of other team members.