Recently Active in Command Column
Similar to how we can see when our contacts/clients were last logged into our agent site, it would be great for MC Leadership to know when the associate was last active in their Command. This would help the market center tailor conversations to those agents and drive our metrics
LABS Team
shared this idea
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LABS Team
commented
Implementing a feature to track and display the last active timestamp of agents on their CRM would significantly enhance our ability to hold them accountable for their productivity. This transparency not only fosters a culture of responsibility but also allows leadership to objectively assess and reward diligent efforts. Knowing when agents were last active on the CRM empowers us to recognize and address potential gaps in their engagement, leading to improved efficiency and overall team performance. It's a crucial step toward creating a more accountable and results-driven work environment.