CommandMC Chat Feature to Agents
While I am not certain if an update with these specific features is already being developed, I would like to propose the creation of an integration into command that allows administrators to make market center announcements while also providing a separate chat feature for agent communication. Here are some key reasons why I believe this would be beneficial:
- Centralized Communication: Having a dedicated app for internal communication would provide a single platform where all market center announcements, updates, and important information can be shared. This would streamline the communication process and ensure that agents are always up-to-date with the latest news and developments.
- Enhanced Collaboration: A separate chat feature within the app would facilitate seamless communication among agents. It would allow for the exchange of ideas, knowledge sharing, and collaboration on various projects, ultimately fostering a sense of unity and teamwork within market centers.
- Improved Organization and Searchability: By storing all agent communication in one place, the app would create a valuable archive of discussions, decisions, and shared resources. This would make it easier for agents to search and retrieve information, eliminating the need to dig through multiple communication channels or rely on individual email threads.
- Time and Cost Efficiency: With an app specifically designed for internal communication, agents would spend less time searching for information or waiting for responses. This increased efficiency would lead to significant time and cost savings, allowing agents to focus more on their core responsibilities and client interactions.

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Joel Oquendo commented
BRILLIANT IDEA PRISCILLA! IT WOULD MAKE COMMUNICATING SO MUCH EASIER FOR LEADERSHIP AS WELL AS GIVE EVERY MARKET CENTER A CENTRAL LOCATION TO HOUSE MARKET CENTER SPECIFIC RESOURCES. NOT TO MENTION ALLOWING AGENTS TO COLLABORATE ON PROJECTS LIKE CULTURE COMMITTEE ETC.
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Priscilla Cabrera commented
Would love to see a Slack-type function in CommandMC that allows leadership to create channels allowing for communication to specific groups within the market center ie top 20% or PC Coaching clients. These communications would then show up in agent's Command allowing that group to respond directly to the person in leadership over that channel as well as collaborate with others within that channel.