Allow SUPPORT to update Recovery emails accounts, and not rely on the previous MCA
If an agent is being "Rehired" to a different KW, no longer has access to the email that is attached to their profile to reactivate it, the ONLY person who can update that is the MCA from their Previous office.
Essentially we can't do anything, or move forward with the rehire until the previous MCA get around to updating that. What if they left on bad terms, What if the MCA is on vacation and wont' be back for a week. What if...What if... There are too many what if's. This should be Support function!
LABS Team
shared this idea
If you need this information updated for an onboarding Recruit, please reach out to mcasupport@kw.com.
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Maggie McDowell
commented
I very much agree with this. We always like to think that everyone will act in culture and quickly but there are too many ways that this can go sideways and delay an onboarding of a returning agent.
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Brooke Silva
commented
I'm going to ask that ROMs and the region get access to change this information. It is beyond maddening trying to deal with other MC's not picking up the phones or emailing back. There should be no barrier to entry when joining.
OR, the associate should be able to have a toggle that says "do not have previous system email" where they can do verfication to prove who they are and change email.
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Brooke Silva
commented
Agree, there should be no barriers to joining. Once associate verifies personal info, support updates email.