An agent applet showing compliance status for upcoming completions on Agent Homepage
Our Market Center relies exclusively on Command for document submissions and compliance coordination. A major problem we face is that agents frequently miss Command notifications regarding returned documents, often due to the high volume of emails they receive, or Command app notifications being dismissed due to the inability to view compliance requests effectively through the app.
My suggestion is to add a dashboard applet displaying the compliance status of upcoming completions to the Agents Command homepage. This could include completions within the next two to three weeks, or perhaps the next four to five completions regardless of date. It's unclear why agents currently lack this visibility, especially given the potential impact of missing documents on closings and agent payments.
Having compliance status prominently displayed would allow agents to better manage their paperwork, reducing the need for staff to repeatedly contact them about outstanding items and corrections.
Emily Metin
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