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  1. Enhanced Sorting Functionality in Customized Columns on Contacts

    1 vote

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    under review  ·  0 comments  ·  Command » Contacts  ·  Admin →
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    Jorge Martinez shared this idea  · 

  2. Filter by Custom Fields

    19 votes

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    under review  ·  5 comments  ·  Command » Contacts  ·  Admin →
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    Jorge Martinez commented  · 

    Suggestion for Enhanced Sorting Functionality in Custom Fields on KW Command

    In our workflow, we use a custom field to track the "Last Dial" date for our contacts. However, I noticed that custom fields do not support sorting, unlike the built-in columns, which automatically allow sorting by clicking on the column header. I experimented with various custom field types (Text Field, Date, Number, etc.), but none enabled sorting.

    Implementing a sorting feature for custom fields, particularly for date-related entries, would streamline data management and improve efficiency for users who rely on custom tracking metrics.

    Thank you for considering this suggestion, and please let me know if additional details would be helpful.

    Jorge Martinez supported this idea  · 

  3. Send from @kw.com Email Address

    166 votes

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    in the backlog  ·  24 comments  ·  Command » SmartPlans  ·  Admin →
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    Jorge Martinez supported this idea  · 

  4. text

    1 vote

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    under review  ·  1 comment  ·  Command » Contacts  ·  Admin →
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    Jorge Martinez commented  · 

    We were told by the Help Desk to request help here.

    The reason for that is due to the replies from the contacts being 30 days or older from the last text they were sent, in cases where they reply to old texts like that, the contact is created in the personal account instead of having the text added to the team contact. Apologies for the inconvenience on this! As this is intended behavior, this isn't something we can fix or adjust on the tech support side, instead the best place for this would be to submit this over at our ideas.kw.com site, as that will get the request in front of our product team. They decide on new features, changes and updates to make to Command, so they'd be able to look into changing that behavior moving forward, but once that request is filed, we'll do everything we can to try to help push that along on our side for you as well! I'm sorry we can't do more for this request on our side here but hopefully they make that change so things are easier for you and your team here.

    Jorge Martinez shared this idea  · 

  5. Show Twilio Unsubscribe Status

    8 votes

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    working on it  ·  0 comments  ·  Command » Messaging and Notifications  ·  Admin →
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