Allow SUPPORT to update Recovery emails accounts, and not rely on the previous MCA
If an agent is being "Rehired" to a different KW, no longer has access to the email that is attached to their profile to reactivate it, the ONLY person who can update that is the MCA from their Previous office.
Essentially we can't do anything, or move forward with the rehire until the previous MCA get around to updating that. What if they left on bad terms, What if the MCA is on vacation and wont' be back for a week. What if...What if... There are too many what if's. This should be Support function!
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LABS Team
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Brooke Silva commented
Agree, there should be no barriers to joining. Once associate verifies personal info, support updates email.