Add Mandarin & Cantonese as Language Options
When an agent joins us there is no option for them to select Mandarin or Cantonese as a second language. The only option is Chinese...but there's no such language. It's Mandarin or Cantonese, and they are vastly different languages.
5
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LABS Team
shared this idea
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Meg Behan
commented
Yes, please update this ASAP to allow our agents to state the correct language.