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Consumer App and Websites

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Consumer App and Websites

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212 results found

  1. We currently have an issue affecting all TRREB listings photos that might be due to the pace at which we execute the queries. The issue is impacting KW sites, Consumer App, Neighbourhood Nurture, Campaigns, Designs and Saved Search. The issue seems to happen because TRREB might not be sending the photos at the same time as the listing data and because TRREB has a rule allowing a maximum of 24 listings’ queries every 24 hours, this is causing a delay between the listing is posted and the photos uploaded. This means that all new listings (New 1 Hour) are offered…

    6 votes

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    under review  ·  0 comments  ·  Agent Sites  ·  Admin →
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  2. I just realized when I am left a testimonial on my website there is no notification. Is it possible to set up an email or some sort of notification when a client leaves a review?

    1 vote

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    under review  ·  0 comments  ·  Agent Sites  ·  Admin →
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  3. As part of the effort to transform the KW Consumer App into a full-featured client portal, an Offer and Contract Management Hub needs to be developed because once a client is ready to make an offer, the process often moves outside the app (email, PDFs, separate platforms), leading to confusion and dropped communications.

    Suggested Improvements include:
    - Enabling offer submissions directly in the app
    - Adding real-time offer tracking with status updates
    - Integrating with DocuSign or Dotloop for e-signatures
    - Centralizing disclosures, contracts, and documents
    - Adding secure in-app chat threads for agents, clients, and coordinators

    Benefits to agents…

    1 vote

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    under review  ·  0 comments  ·  KW App  ·  Admin →
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  4. It gives Office number where you put your cell phone number unless you do want the office number on the how to contact me "Lets talk" part at the bottom of the website. I think its confusing for it to say office instead of Phone Number or Cell phone number. Because the lets talk section is for people to get in contact with you not the office, if they want to call the office its right under the lets talk section.

    1 vote

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    under review  ·  0 comments  ·  Agent Sites  ·  Admin →
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  5. Would it be possible to add a filter to view only listings by KW agents in a specific area?

    1 vote

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    under review  ·  0 comments  ·  KW App  ·  Admin →
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  6. We have three calculators—Home Sale Calculator, Mortgage Calculator, and Affordability Calculator — that we used to add to the KW website, but are now unable to do so.

    1 vote

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  7. The KW Consumer App needs smarter search and collaboration tools because clients expect advanced search features like drawing custom areas, commute filters, and more flexible filters. The current experience can feel limited compared to competitors such as Zillow or Redfin.

    Suggested improvements include:
    - Adding a “Draw Your Own Area” map search, commute-time and lifestyle-based filters
    - Enabling KW-exclusive listing highlights
    - Developing buyer and seller dashboards to include timelines, reminders and tips, and to-do lists
    - Enabling in-app agent-client chat on saved homes
    - Incorporating push notifications and alerts tailored to behavior and preferences

    Such features will allow agents…

    2 votes

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    under review  ·  0 comments  ·  KW App  ·  Admin →
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  8. This would apply to Agent and Team sites and Consumer App.

    The listings thumbnails our our Command websites display the name and phone number of the listing brokerage. This is not a requirement or is an incorrect reading of the rules. Realtor.ca, for example only displays the address, price, beds and baths and square footage. Remax websites only show the price, address, beds and bats as well as the MLS # in small font. The listing brokerage and phone numbers are only displayed in the Listings Details. Showing that information on the thumbnails refrains our agents from promoting their Command…

    16 votes

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    under review  ·  1 comment  ·  Agent Sites  ·  Admin →
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  9. KW website, the initial default display shows the last photo from mls on the left, the 1st photo in the center and the 2nd photo on the right. This looks quite awkward in this and many cases since the last photo is the floor plan. It would be improved by removing the last photo from the initial default display or just left justify the 1st listing photo. Here is an example; https://tecksegghomes.kw.com/property/2231-N-VERMONT-ST-ARLINGTON-VA-22207/1989077520666304

    this is the same on multiple screen sizes as I have tested on 4 different locations

    1 vote

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    under review  ·  0 comments  ·  Agent Sites  ·  Admin →
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  10. We need to have the option to include commercial properties on our websites. I have clients complain about their listings not showing up on the website.

    1 vote

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  11. Add an accessibility feature to the KW agent website for clients who are color vision deficient/blind or have other visual impairments. The accessibility feature allows clients to change contrast, text, etc. on the client's website page. A great way to be ADA compliant in the electronic platform.

    1 vote

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  12. On the Neighborhood Market Snapshots, increase the timeframe of "recently sold" properties that are included. Since the market has slowed in many areas, 90 days of sales isn't always sufficient to provide meaningful insights.

    Many neighborhoods in my market have not had any sales in the past 90 days. Perhaps increase this to 180 days or 365 days or a dynamic value based upon the number of sales in that particular neighborhood?

    1 vote

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    under review  ·  0 comments  ·  Agent Sites  ·  Admin →
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  13. Create folders to store and organize SmartPlans

    4 votes

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    under review  ·  1 comment  ·  KW App  ·  Admin →
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  14. It would be great to have a place where agents could share the site templates that they have built for other agents to use. Just like we have for Smartplans. This way the less techy agents could update their sites with easy.

    1 vote

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  15. Currently, there is no option for KW Consumer users, the Agent, or KW Tech Support to edit the email address associated with their account after they've signed up.

    Under Account Settings, their only options are to edit their Name, Location, Update their Password, or Delete their account.

    If the user wants to use a different email address for Consumer, their only option is to create a new account under that email address, which requires them to reconnect to their KW Agent under a different Contact in Command and start over from scratch with none of their existing Saved Searches or…

    2 votes

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  16. This applies to BOTH Team Site & Agent Sites. Allow Reversion of Saved Page Revisions. On the backend save the page as an archive version before saving the revision. if an error was made during the revision or the agent simply decides they want the previous version back they can click restore and that version is then the active version and all post versions are deleted. A preview should be shown to confirm the version to be restored is the one they want restored.

    1 vote

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    under review  ·  0 comments  ·  Team Sites  ·  Admin →
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  17. When guests fill out the openhouse sign in form, the completion screen invites the guest to use the KW App via a generic QR code. This should be linked instead to the agent specific KW app. With the generic one, the guest has to remember your name and find you in the agent list. It's a lost opportunity.

    1 vote

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  18. As of now, when adding a video shot in portrait mode (like on a mobile phone), the video will look fine if viewing an agent site on mobile but becomes zoomed in and cut off on desktop.

    When adding a video to an agent site, the video should display properly, no matter if it's shot in portrait or landscape, across all devices instead of being inconsistent.

    2 votes

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  19. My main concern is that listing updates—such as price improvements or other changes—take too long to reflect on the platform. This delay can create confusion for both agents and clients who are actively following a property.
    I’d love to see more real-time syncing or faster update times to ensure the most accurate and up-to-date information is being shown.

    1 vote

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    under review  ·  0 comments  ·  KW App  ·  Admin →
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  20. As of now, there is only the option to forward domains to the subdomain, but it would be nice to have a custom domain showing in the URL when on the website.

    1 vote

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