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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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Command

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  1. Due to the change on marketing profiles for market center information. Either you should be able to override the marketing profile with a custom logo when you customize your site or there should be an option for market centers to set a logo for dark or light themed sites as now that these are uniform, those with the wrong theme end up having a hardly visable market center logo.

    1 vote

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  2. Most of my database in Command is located in a city called San Pedro, primarily within the 90731 and 90732 ZIP codes. Although San Pedro is technically part of the City of Los Angeles, when these ZIP codes are entered into Command, the city field automatically populates as “Los Angeles.”

    Is there a way to designate these ZIP codes as “San Pedro” rather than “Los Angeles”? This distinction is important, as residents strongly identify with San Pedro, and receiving mail addressed to Los Angeles can create the impression that I do not work or live in the area. This is…

    1 vote

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  3. I have 100% of data completed but my "Database Health Score" still shows 93.33%

    2 votes

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  4. 3 votes

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    under review  ·  1 comment  ·  Homescreen  ·  Admin →
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  5. 2 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  6. Create the following merge tags:
    agent.phone
    agent.email

    I am building my team and will be sharing the smartplans created with my team members. I'd like to the emails and texts in Twolio to include these tags so that they are personalized by the agent sending them.

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  7. Unlicensed Admins and Transaction Coordinators require access to agents’ Command accounts in order to properly TC files and support agents with database management, SmartPlans, and other operational tasks.

    Currently, agents must provide one-time verification codes for this access. In practice, agents are not always immediately available to share these codes, which has become a significant and ongoing frustration within our Market Center.

    As a brokerage, we do not release commission payments until a file has been fully cleared and approved by our Compliance Officer. When Admins and TCs are unable to access Command in a timely manner due to verification…

    18 votes

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  8. Transaction Coordinators need to be able to access Command without constantly needing a verification code from the agent they are supporting.
    Please figure out a way to add an authorized person to a Command account. Maybe through an 'impersonation' function? Or tie my personal account to an agent account (much like a team).
    The verification code requirement is unsustainable for the 1000s of agent who have TCs.

    2 votes

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  9. Hello,
    I noticed when I put my bio in Command that the layout looks quite different than I intended (ie. Everything looks like one big paragraph).

    Is there a way for me to change the layout so it more appealing to the reader? I would love to customize that text since it comes from the marketing profile/website settings!

    2 votes

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  10. Please provide the ability to add a checklist (just like in the opportunity phases) to a contact that is added to command. This is an early stage of the lead generation process, but we are not able to create our own checklists on how to "connect" or develop that contact relationship further.

    1 vote

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  11. Currently, the number of parking spaces is only visible under the "More Information" section. This requires users to click through to see a basic detail.

    Requested Change: I suggest displaying the parking space count directly on the property cover/listing card (the main preview). This will improve user experience by providing key information at a glance.

    1 vote

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    under review  ·  0 comments  ·  Listings  ·  Admin →
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  12. Have the ability to organize tags in a certain order, not in the order the tags were entered into the contact. Example: I have DNC tag that I started to place on contacts and if they have several tags already, it is the last tag. I don't see the DNC first when I am looking at contacts in the list format. I have to click on the contact to see all the tags or remove the tags and reenter them in the contact in the order I want to see them.

    1 vote

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  13. Allow the option to add attachments to offers within opportunities. It would be great to keep all of this together in one place.

    1 vote

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  14. I simply would like to add my Activity without the need to add additional notes or commentary. Please remove the stipulation to add commentary.

    1 vote

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  15. Currently, the estimated commission is based on the listing price, and a %, if that has been entered. The estimated listing price should automatically update based on the commission % and the actual contract price when that is entered in Command.

    1 vote

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  16. In the Contact - Currently the status of tasks are: To Do, Complete and Archived. Can we a drop-down for "Upcoming"?

    1 vote

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  17. Many agents don't keep a proper Profit and Loss Statement. It would be great if an opportunity had a place for a very basic P&L or expense sheet. How much was spent on photography, marketing, tc, etc.

    1 vote

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  18. Agents need the ability to pull Twilio text logs - Date of text, who it was sent to, and actual text message. This can be vital in a E&O case.

    1 vote

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  19. I am a new agent and I am still getting familiar with all of the entries, can you create either a help prompt that explains the entries, so I can navigae better. or provide a slick sheet that is accessible within command that breaks down the description for each prompt. For instance define "Agreement won" under the "Key Dates". Does Agreement won refer to the representation agreement or are you referring to an actual sales/buyer agreement?

    1 vote

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  20. Now the toggle is all or nothing. Allow agent to select the MC vendors they want to add one by one not.

    5 votes

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