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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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806 results found

  1. Currently, separate admin access is only allowed on Team Accounts. Individual agents should be allowed this function too. An Individual agent's first hire is an admin after all, so why limit their growth in command?

    275 votes

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    under review  ·  54 comments  ·  Settings  ·  Admin →
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  2. Have a dashboard on the homepage of Command that shows all office exclusives for your market center.

    170 votes

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    under review  ·  47 comments  ·  Homescreen  ·  Admin →
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  3. I would like a map search function in Command, similar to what is in MLS's and home search apps. So that if I have a Listing at 123 Main St, I can draw a circle around that address, and it will show me everyone I have in my Database who is within that search area so I can contact them specifically about my Listing. Or Farming, or mailers, or any other numerous options to find my contacts by geographic areas.

    72 votes

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    under review  ·  12 comments  ·  Contacts  ·  Admin →
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  4. Currently you can only export 500 contacts at a time. For larger databases, the separate downloads then need to be combined. This causes duplicate mailing labels if there is a "relationship" tying two contacts together that then need to be deleted. The current 500 record limit results in extra time and work to get a clean export. Please allow a mailing label export for all records in a filter.

    65 votes

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    under review  ·  11 comments  ·  Contacts  ·  Admin →
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  5. Currently, the location displayed for agents on their consumer profile found on kw.com is the location of their MC, NOT the location they have entered in their marketing profile. This becomes a problem when agents are part of multiple MCs and operate more out of one versus the other. The feature has been designed to display the oldest established MC, not which MC the agent joined first but the oldest MC. There are instances where the agent barely does any business in the location of the oldest MC they are part of, which causes their profile to look misleading. This…

    61 votes

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    under review  ·  11 comments  ·  Websites  ·  Admin →
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  6. Please allow my custom smart plan auto start on the birthday or home anniversary in their contact info. I do not want to use the KW template and its very time consuming to add each person individually to my custom smart plan every year... thank you

    53 votes

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    under review  ·  18 comments  ·  SmartPlans  ·  Admin →
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  7. The neighborhood boundaries are outdated and need to be updated. I am currently looking for the Jasper Highlands neighborhood in Jasper, TN and it is not showing as a neighborhood in Command even though it is listed as a neighborhood on the Nextdoor app.

    53 votes

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    under review  ·  7 comments  ·  Contacts  ·  Admin →
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  8. single level, lot size, county search(rather than just the city), type of property

    42 votes

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    under review  ·  32 comments  ·  Websites  ·  Admin →
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  9. Sending video texts with Twilio

    40 votes

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  10. Please ask the agent this question instead of us. This would be helpful so we can get the data in our market center on what is canceling and why. We do not always have the time to call and ask our agents even though we would love to.

    This would also hopefully help stop them from terminating a transaction they are trying to change information on if they input something wrong.

    38 votes

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  11. If you accidentally upload a document to a placeholder that is conditionally required or optional there is no way to delete the uploaded document (this goes for required placeholders too, but a document should be uploaded there regardless.) If that placeholder is not needed for that opportunity the document is stuck there forever. Updating the document does no good if that placeholder isn't needed for that file.

    34 votes

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  12. Embed do not call list into command so that it will automatically populate agent's contacts if phone numbers match. Automatically prevent calls to those numbers.

    34 votes

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    under review  ·  8 comments  ·  Contacts  ·  Admin →
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  13. Being able to add a referral agent in my network to my contacts so that I can add them to a campaign or be able to mass email my referral network

    31 votes

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    under review  ·  5 comments  ·  Referrals  ·  Admin →
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  14. Team members cannot view the Keller Williams Library when they are in their team account in Smart Plans. They can only see these when they are in their own profile and not the team profile unless they have enhanced permissions.

    28 votes

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    under review  ·  2 comments  ·  SmartPlans  ·  Admin →
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  15. We have campaign templates coming for Just listed and Just Sold. We should have them for Open House as well.

    28 votes

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    under review  ·  2 comments  ·  Campaigns  ·  Admin →
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  16. It would be hugely beneficial if there was an option to create custom forms and add them to Agent Sites. This eliminates needing to create a Google Form and then manually add Contacts to your database. Creating those forms with the ability to set up lead routing / auto tag / smartplans would be awesome!

    28 votes

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    under review  ·  6 comments  ·  Websites  ·  Admin →
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  17. We need a 'history' field when registering the listing in Command, this field must show all changes made to the listing, from changing a word to changing the value or availability, everything that happens in the 'life' of the listing must be displayed in a timeline. Another improvement would be the possibility of manually including a note in this timeline field, so that, for example, when an agent speaks to the property owner to check if everything is still alright, but there is nothing to be changed in the registration, the agent can record that the listing was updated and…

    27 votes

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    under review  ·  14 comments  ·  Listings  ·  Admin →
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  18. I have tried to import my Database from a 3rd party CRM via a CSV file. I have many contacts already in Command from doing Opportunities over the last several years. However I have used my other CRM religiously for many years and wanting to get everything into Command. We now have an option to merge duplicates within Command but not as we import them in. It does not import the duplicate contacts. Which has halted my attempt to import and use Command to its fullest potential. I don't have time to import each person individually as I have hundreds…

    27 votes

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    under review  ·  6 comments  ·  Contacts  ·  Admin →
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  19. It would be helpful if there was a way to adjust the viewing of contact notes so it's not just one large paragraph. We reach out to our clients and keep track by date and start a new line for each date but when we look at the notes, it's all one paragraph vs being sorted by date even if we start a new line so they are all separate.

    An option such as bullet points that can list things out within a single note would help in keeping things organized better.

    26 votes

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    under review  ·  10 comments  ·  Contacts  ·  Admin →
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  20. It'd be beneficial if we could share/use opportunity templates (Stages and Checklist) from other agents that would like to share what they use, just like in the smartplans section.

    26 votes

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    under review  ·  4 comments  ·  Tasks  ·  Admin →
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