32 results found
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Updated Authentication Process for Command
Add additional security features in Command
Authenticator Apps: Options to link Authy, Google Authenticator, Microsoft Authenticator, or 1Password.
Hardware Keys: Support for Passkeys, YubiKeys, and FIDO2 devices.
SMS or Text Verification: While not perfect due to SIM swapping risks, it requires a separate physical device and is vastly superior to email verification.
6 votes -
MLX Integration, Client Portal and AI Route Planning within Command
One of the most impressive aspects of platforms used by other brokerages is the ability to manage the entire buyer experience from a single system. Keller Williams already has a powerful ecosystem with Command, but integrating MLS functionality directly into Command could significantly improve productivity, client experience, and adoption across teams.
The idea would be to develop a deeper MLS (MLX) integration within Command, allowing agents to perform key property search and client collaboration functions without leaving the platform.
Core functionalities could include:
- Integrated MLS Search within Command Agents should be able to search MLS listings directly inside Command, connected…
6 votes -
Clear out previously failed contact imports from the Not Yet Imported list
Have the ability to clear out contacts from this list that the user has previously attempted to import into their Command Contacts, but failed. Or be able to identify which contacts in this Not Yet Imported list have failed import before so users can ignore these and only import new contacts that have not been attempted before.
5 votes -
Fully complete Opportunities in Command app
On the Command app in opportunities, please add the option for you to complete an opportunity on your phone. Where you can sync with e-sign provider and go to Lone Wolf Transact or Dotloop, and submit documents in to the market center. Additionally, it would be great to fill out the “offers and commission” tab as well in the app.
2 votes -
Large Text Adaptability
If agents utilizing "large text" on their phones open the Command App, they are unable to click "ok" on the TCPA notice as it doesn't adapt to the text size chosen.
1 vote -
True AI Assistant
So I have come across a really interesting AI product. It's called housewhisper.ai. What it does:
Interaction through text, phone call, or voice memo—no apps or logins needed. It acts as a virtual assistant you speak with naturally.
Updates your CRM, schedules appointments, sets reminders, and sends follow-ups as if you had a live assistant.
This is a huge thing as it bridges the gap between non technology users and power users. It gives the ability to do so many things and doesn't require an app or dashboard to log into. It does need a full API access to do…
10 votes -
Voice commands (Voice enabling KWIQ?) "create a new contact with the address..."
I'm thinking about all of the things we manually write down then come back to command and spend time doing manual data entry and setup.
Client entry from the field: "Create a new contact with the address *** (or at my current location??)" opens a client create window with the address validated and prepopulated. You can hand them the phone to put their name, number/email in while looking like a wizard.
Adding new clients to smartplans: "Add this contact to plan **" or "add the clients from today who aren't on a smartplan already to the plan **" ...confirmed.
…
1 vote -
Ability to Remove or Hide a Personal Account When Using a Team Account
For agents who operate primarily through a team account in Command, it would be helpful to have the ability to remove, hide, or deactivate the personal account view when it is not being used.
When an agent is part of a team and all business is managed through the team account, having both the personal and team accounts active can create confusion, duplication, and unnecessary extra steps. Contacts, tasks, SmartPlans, opportunities, and database activity may accidentally be entered under the wrong account, which can lead to workflow issues and missed follow-up.
The requested feature would allow agents with team accounts…
1 vote -
Delete Lead
The new Lead Box in the lower right corner is great. In my experience, many of the leads that come in through the agent websites are spam or phishing. Please add a third option to delete a "lead" right from the box.
1 vote -
Increase Custom Field Character Limit in Command API
Command custom fields currently appear to be limited to 256 characters.
This is too restrictive for AI-generated profile data. In our case, Remy AI generates structured AI profiles for contacts, including context such as motivations, preferences, timeline, constraints, relationship history, and key insights.
This information is often longer than 256 characters, so integrations are forced to either truncate the profile or avoid syncing valuable AI context into Command.
Proposed improvement
Increase the character limit for custom fields, or introduce a long-text custom field type that supports larger AI-generated content.
1 vote -
Make URL links clickable for Twilio text messages
On the command app, if someone texts you a link to your Twilio number, you cannot open it since it’s not clickable. The only links that are clickable are if someone sends an image. This can be very frustrating especially if a client is trying to send you a listing link they want to see and you have to screenshot the page then copy the link from your photos app.
1 vote -
Need to be able to be verified by my phone text rather than email. On mobile email is way more complicated
Need to be able to be verified by my phone text rather than email. On mobile email is way more complicated
2 votes -
la fase ATENCION AL CLIENTE de un CRM es muy importante. en COMMAND aun no la veo aplicada. Se podria acelerar esa funcion?
acelerar la implementacion de la fase ATENCION AL CLIENTE. es una funcion debil actualmente en COMMAND
1 vote -
Neighborhood Nurture: Market Intelligence
Add search by zip code
Allow limited parametric data search i.e. price range, property type, # of bedrooms
Increase the font size of the current data
Reduce the size of the arrow, create a Buyer and Seller arrows, use green and red to indicate if it is a buyers or sellers market
Add an option to overwrite the intro header with a personal message, additional pertinent data and hyperlinks
Add additional analytics like:
Current mortgage rates and trends
Real Estate Market projections
Rental Market Trends1 vote -
Proposal for Native WhatsApp Integration in KW Command
Context:
Market Reality: Unlike the US market, which relies heavily on Email and SMS, the Brazilian real estate market operates almost exclusively via WhatsApp (99% adoption rate).
Current Workflow: Agents currently face operational friction, as they must leave the Command platform and manually save phone numbers to initiate contact. This delay negatively impacts lead response time.
Business Opportunity:
Efficiency: Implement a "Click-to-Chat" feature directly within Command, allowing immediate interaction without manual contact saving.
Standardization: Integrate KW proven scripts (MREA models) as pre-set message templates. This assists new agents in maintaining professional communication standards.
Result: This integration will reduce the barrier…
2 votes -
INTEGRATED OPEN HOUSE DIGITAL DATA CAPTURE SYSTEM
A data capture system on an iPad or other device similar to a kiosk specifically for open houses - guests visitors sign in on the iPad - data goes right to Command and an Open House Smart Plan immediately starts - with basic info - thanks for coming - next steps - working with me etc.
This concept of getting prospects to fill our a form with a pen and paper may be a little archaic - the data entry can also ask additional questions at checkin that an agent may or may not want answers to - and each…
1 vote -
Put the Notes option back on the Homepage.
I used it to post quick links to Opportunity pages, eliminating a couple of steps to get there. It was useful for other quick link capabilities.
1 vote -
Integration with RedX Power Dialer
I have Red X Vortex Power Dialer. When I make my calls with them, i have to back into command to document the call resolution. I see the "call" option in command (specifically on desktop), but when I click on it, a window pops up for me to choose a dialer, and vortex isnt an option. I spoke with Vortex tech support and he said from what he was told it was KW who is declining to integrate with them, theyre open to that option. I'd be a game changer if I can make command my one-stop-shop for my calls…
1 vote -
8 votes
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condense contact card, less white space
Currently to find information about contacts you need to scroll to see information.
While the email and phone number are visible, things like the description, mailing address, and other information could be included by eliminating much of the white space that is being allocated to separate information.Doing this allows users to get all information at a glance, making the system more efficient.
3 votes
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