779 results found
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OPT in or OPT out option for Verification Code
Unlicensed Admins and Transaction Coordinators require access to agents’ Command accounts in order to properly TC files and support agents with database management, SmartPlans, and other operational tasks.
Currently, agents must provide one-time verification codes for this access. In practice, agents are not always immediately available to share these codes, which has become a significant and ongoing frustration within our Market Center.
As a brokerage, we do not release commission payments until a file has been fully cleared and approved by our Compliance Officer. When Admins and TCs are unable to access Command in a timely manner due to verification…
32 votes -
ADD 'ACREAGE' TO CONTACT's SAVED SEARCH FUNCTION IN COMMAND
AGENTS PLEASE UPVOTE THIS AS CRITICAL!
PLEASE ADD 'ACREAGE' FILTER TO THE SAVED SEARCHES FUNCTION!Why is this important?
1) Currently, the only way to send listings to a buyer who wants a specific amount of acreage is through the MLS.
2) Having to do data input into the MLS and send listings through there takes buyers away from Command
3) Having to add data into the MLS takes agents off of command and duplicates efforts
4) For example: I work in a REGIONAL area over at least 6 counties. I can Draw a custom map in command to cover…
32 votes -
Canva/KW Team Brand Kit
Open the Canva/KW Enterprise account to allow a personal brand kit for teams. Canva Pro account offers an brand kit and if we are going to switch over to the enterprise account, we need to be able to design freely with both the KW logos and brand information as well as our own team branding.
54 votes -
Market Center Mass Email Feature in Command
Since the MC Intranet websites were discontinued, agents have lost the ability to send mass emails to their Market Center peers - a tool they used to share listings, buyer needs, vendor recommendations, event promotions, etc. To restore this important connectivity, Command should include a feature that allows agents to send mass emails within their own Market Center without having to manually add the Market Center roster to their contacts, as agents may not know who is new to the Market Center or who has left.
40 votes -
Ability to edit Estimated Closed Date after an offer has been accepted
After the latest Command update, agents are no longer able to edit the Estimated Close Date in the Opportunity after an offer has been accepted. It's important that agents are able to update the closing date as that is the date we sort files for Compliance.
28 votes -
SmartPlan Indicators Current, Past, & Unsubscribed
This is an old idea I'm bringing back.
Within SmartPlans there is more than just one eye displaying who's on it.
Include one for any contact that completed it and another one for any contact that unsubscribed.Link to visual example
https://drive.google.com/file/d/1_JQYlVDbRJn9ULzrkVc1XK7UfsqAE7sB/view?usp=sharing17 votes -
Gemini Ai Features
Hi Team,
I'm writing to express concern about the limited functionality of Gemini Pro within our system at KW. When it was first released, our agents had access to a variety of features that were incredibly popular and are now no longer available.
Some of the most missed features include:
Staging photos of vacant properties
Prompts to create images and flyers for social media
Prompts to generate videos
These tools were a huge benefit, especially for new agents who don't yet have the revenue to invest in paid subscriptions for other platforms like ChatGPT Pro or Gemini Pro. The ability…
35 votes -
Connect Command with RealNex?
KW Commercial agents across the country rely on RealNex as our primary CRM, deal pipeline, and marketing platform. As powerful as Command is for residential workflows, it currently lacks seamless functionality tailored to the commercial side of the business—creating operational silos within our own brand.
Here’s why integrating Command with RealNex matters:
• Streamlined Operations: Syncing contact records, opportunities, and activity between Command and RealNex reduces double data entry and manual tracking.
• Enhanced Productivity: KW Commercial agents can leverage Command’s smart plans, task reminders, and KW ecosystem while maintaining the robust deal-tracking power of RealNex.
• Reporting Clarity: Leadership…
22 votes -
AI email, text, call script
Compose AI- Ability to have AI provide a text, email, or conversation guides for calls based on contact information, notes, social, etc. This would be great in Command and Command MC.
29 votes -
Details Side Panel in Opportunities Collapsed by Default
Having the Details side panel can be useful, but a lot of the time it needs to be collapsed to see the Opportunity fully.
There should be a toggle in Settings to set whether you want the Details side panel to be opened or closed by default when opening an Opportunity. It would be a great Quality of Life addition to this new layout.
14 votes -
Option to share some not all of the MC vendors
Now the toggle is all or nothing. Allow agent to select the MC vendors they want to add one by one not.
8 votes -
Date-Based Smartplans
I would love for there to be an option for date based SmartPlans. Where you can excluded weekends or even trigger SmartPlans to happen on certain days. For example similar to the birthday plan and home anniversary plan, have where you can do a wedding anniversary smartplan or even on certain holidays have it trigger that way you don't have to remember to set it up X amount of days before the holiday.
155 votes -
MLX Integration, Client Portal and AI Route Planning within Command
One of the most impressive aspects of platforms used by other brokerages is the ability to manage the entire buyer experience from a single system. Keller Williams already has a powerful ecosystem with Command, but integrating MLS functionality directly into Command could significantly improve productivity, client experience, and adoption across teams.
The idea would be to develop a deeper MLS (MLX) integration within Command, allowing agents to perform key property search and client collaboration functions without leaving the platform.
Core functionalities could include:
- Integrated MLS Search within Command Agents should be able to search MLS listings directly inside Command, connected…
3 votes -
Streamline Referral Applet
- Allow sending agents to hide or archive old referrals. Currently if a receiving agent does not close out the referral, it will stay on the sending agents log, taking up space on active referrals and cluttering the system.
- Set a 24hr time frame to award a broadcast referral after the response deadline has closed. Currently, a agent sending a broadcast referral sets a timeframe for responses and has to award the referral in that time frame. The way this should work, is that after the response window has closed, the sending agent has time to finish their interviews with potential…
5 votes -
Tag Types Needed for Filtering Tags
Tags are color coded but there's no way to filter the tags by their color. For example, we use green tags to differentiate client budget and purple tags to show client hobbies/interests. If we want to see all the purple tags together, there's no way to do that using the column filters or search. We have to use pre-fixes on our tags to keep groups of tag types together. Please add another filtering column in the settings/tags section for tag types?
14 votes -
Add a date filter so user can select range of date, or specific date in general for activity reports
Per the product team, currently, there isn't an option to select specific dates when it comes to showing activity reports results.
"this week" means 8 days ago. If today is May 6, 2025, then 8 days ago would be April 28, 2025.
"last week" mean 14 days ago. Using the same reference date of May 6, 2025, that would place "last week" on April 22, 2025.
Users would like to select a specific date range.
34 votes -
Update Neighborhood Boundaries
The neighborhood boundaries are outdated and need to be updated. I am currently looking for the Jasper Highlands neighborhood in Jasper, TN and it is not showing as a neighborhood in Command even though it is listed as a neighborhood on the Nextdoor app.
121 votes -
Send from @kw.com Email Address
Use our actual KW email addresses instead of the "agent99999@mailer.kw.com" when we send out marketing emails. The person would more easily recognize who its from and this would help avoid having our emails go to the recipient's spam folder.
227 votes -
Both spouses/partners names on mailing labels.
I would like to be able to have mailing labels addressed to both spouses/partners without having to create a 2nd contact. Having a "Mailing Salutation" field fix this.
19 votes -
Filter contacts based on those that have or do not have opportunities
Filter contacts based on those that have or do not have opportunities. I am cleaning up my database and want to bulk archive many contacts, and I want to focus on the ones that do not have opportunities attached.
12 votes
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