I am reaching out to express my serious concern regarding the new requirement to pre-approve URLs in all emails and texts. While I understand the importance of ensuring system security and preventing phishing, requiring us to manually pre-approve URLs in every communication is an impractical and unsustainable approach. This workaround is, frankly, a disruption to our business processes and an unreasonable expectation for users in the long term.

The need for security is essential, but this measure places an undue burden on us that hinders productivity and undermines our ability to use the CRM effectively. We expect our CRM provider to uphold robust security standards internally without compromising the user experience or requiring cumbersome workflows. It's imperative that you find a better, more permanent solution that does not involve micromanaging our URLs.

In short, this is not an acceptable solution. As your client, we rely on your platform to be secure and efficient. I strongly urge you to prioritize a robust, seamless, and transparent approach to system security that respects our workflow and does not impose unnecessary barriers.

Please let us know how you intend to address this promptly. We look forward to a solution that meets your security standards without undermining our business operations.