Built In Dialer
Integrated Dialing System for KW Command
I want to suggest the development of an integrated dialing system within KW Command, designed to streamline call workflows, enhance lead follow-up, and improve overall agent productivity. Here’s how it could function:
Key Features:
Integrated Dialer with List Management
- Dial contacts directly within Command using a built-in system.
- Create and call through lists based on tags, lead sources, or advanced filters (e.g., “Past Clients,” “Sphere of Influence,” or “Haven’t Been Called in 30 Days”).
Post-Call Organization & Activity Logging
- After each call attempt, prompt the user to log notes and select a call outcome (e.g., Connected, Voicemail, No Answer).
- Automatically record a call activity on the contact's timeline for better tracking and accountability.
Smart Follow-Up Prompts
- After logging the call, the system should suggest or prompt the user to schedule the next callback task.
- The dialer should also highlight recently contacted individuals to help prioritize outreach and avoid redundant calls.
This functionality would create a seamless calling and tracking experience inside Command, helping agents stay more organized and efficient without relying on outside tools.
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