Transact Command Edition -Client Experience
We frequently have sellers who experience issues receiving signing emails or accessing their documents.
Many clients tell us the platform is not user-friendly, particularly when completing lengthy forms such as Property Disclosures. Many of our clients were previously accustomed to DocuSign and have expressed frustration with the increased complexity of this platform.
When a signer misses a required field, the platform simply indicates that something remains outstanding but does not direct the signer to the missing field or document. There is no prompt guiding them to what still requires attention.
There is no option to save progress during a signing. If a client exits before completing the documents, they must start over from the beginning. This has been especially frustrating for elderly clients and for anyone completing lengthy disclosure forms.
Rick Brenkus
shared this idea
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Ava Brenkus
commented
This is very important! I agree!