Create a Way to Suggest Properties Through Command
When doing a saved search for a client, there isn't an easy way to suggest properties through KW Command.
Is there a way we can click into the specific saved search we have set up for a contract, and recommend properties to that client?
Being able to see the properties that align with that specific search within Command would be incredibly helpful, because the only way we can do that is through our local MLS.
Stephen Laredo
shared this idea
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Stephen Laredo
commented
On the left-hand side of Command, we have great access to Contacts, SmartPlans, Referrals, etc.—but what would be incredibly helpful is the addition of a centralized Saved Search management area.
Right now, the only way to manage a client's saved search is by going into their individual profile, and even then, we can't see which properties matched their criteria, what’s been sent, or how often. Since the emails are coming from a "no-reply" address, it’s difficult to track communication or follow up effectively.
For agents working with multiple buyers, it’s far too easy for people to slip through the cracks. A centralized dashboard to view, edit, and monitor all saved searches—connected directly to each contact—would go a long way in improving the user experience. Bonus features like seeing recent matches, recommending listings directly, or even filtering by expanded criteria (e.g., garage spaces, parking spots, number of units for multifamily) would be a huge step forward.
Many other CRMs offer this functionality, and an overhaul in this area would not only help us provide better service to our clients—it would keep more of our business within Command.