Support Chat Box
When Agents or admins engage in the "Chat with Support" option, the chat box is directly tied to the Command page it was opened on. If the agent refreshes or moves from this page before they are done with the chat support, the chatbox closes. The progress is sometimes lost or you receive an email with the support transcript.
This causes frustrations with the Command user as they will have to restart the chat and repeat any of the details provided. This also opens redundant and partial tickets to the Support chat staff.
It would be ideal if the chatbox followed you from page to page without ending or terminating the session with support.
3
votes
Kennedy Lawton
shared this idea