We’d like to suggest a change to how the AI Summary appears in contact profiles within KW Command.

Currently, the summary automatically generates and takes up a large portion of the screen whenever we view a contact’s profile. This behavior is frustrating and disruptive, especially when we're trying to quickly review a contact’s timeline or call notes. The summary often displays irrelevant or redundant information, and it’s not something we asked to see every time.

Proposed Solution:
Hide the AI Summary by default and allow it to be expanded only when needed (e.g., by clicking a button like “Generate Summary” or “Show Summary”).

Or provide a setting to toggle it off entirely for users who don’t find it useful.

Why This Matters:
When reviewing our history with a contact, we already have the ability to filter the timeline (e.g., by calls, texts, notes), which is far more helpful and accurate.

Constantly having to click the arrow to collapse the AI Summary just to get to the information we actually need is tiring and slows us down.

The AI Summary isn’t a good use of AI if it’s showing information we didn’t ask for and can’t control.

Giving agents the choice to enable or view the AI Summary would make Command more efficient, less cluttered, and better tailored to real-world workflows.