Call response options when logging a call in a contact
I love the feature on a call task where it gives the option of wether or not. you talked and if a message was left. But when you log a call activity in a contact without a task, it automatically logs it as a successful call. I'd love to have the option to mark it as a no answer.
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LABS Team
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LABS Team
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In the original form of Command, in Labs, when an agent added the Activity of making a phone call, the options of No Answer, Voicemail and Spoke were available. Removed the need to add the fact there was no answer or if you left a VM when you did not speak to Contact. This needs to return as it is already in Tasks and should be easy to have pop-up when selecting Phone Call.