Add System Tag when Contacts Unsubscribe from Emails
When contacts unsubscribe, it would be great if the system auto-tagged them as unsubscribed-text or unsubscribed-email so they can be filtered and considered for archive or if we want to keep them as a contact. This would allow us to remove contacts who don't want to be contacted more easily.
LABS Team
shared this idea
-
Serena LoPiccolo-Smith
commented
This would greatly help and make the process much faster!
-
Derek E. Jones
commented
I would add that it would save us time from looking in the Timeline as to when it happened, etc to determine next action. Depending on the what's in the timeline, it's hard to catch that the client unsubscribed.
-
LABS Team
commented
Once a contact unsubscribes there is no notation in their contact information. You can still select them but it will not deliver. There needs to be a notation that we can see when going to the contact that flags the email address to DNS.
-
LABS Team
commented
We can filter tags to include into a campaign or search, but can we exclude tags for the same purposes? (ex: something going to customers only, we can exclude realtors, without manually clicking each person off)
If a person choose 'unsubscribe from all', then a tag that automatically gets added as 'unsubscribe' and triggers an error message, if they are added to a campaign. (ex: same way that we get an error if no email address in an email campaign and for us to click to remove all those without emails, we'd get one that some are unsubscribed, and if we click that button, it removes them and we stay more easily compliant.)
-
LABS Team
commented
so we can be aware of who does not want to receive our smartplan emails and also in future smartplans.