"Back to Contacts" Goes Back to Place in Contacts Page after Scrolling
Want to seen the one that we were looking at last. I wish it would save place in my scroll. I want it to go right back. Would use the back and forward buttons some times but not always. Match behavior from Google Contacts.
https://www.loom.com/share/7ef6c2f1d8a045009f1b42936a417395?sid=ae5efdcb-6e81-47ab-9dc2-c21bea1fe6a3
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Katelyn Schmittle commented
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LABS Team commented
When scrolling through your database and then you determine that you need to edit, merge, or archive the contact, it would be nice to have the system start where you left off, not go back to the beginning and make the agent scroll through to find where they were at
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LABS Team commented
I use KW Command every single day and something I do all the time is edit contacts. Here's a problem that I've found. When I go through, edit a contact, save the changes and hit the "Back to Contacts" button, the whole list of contacts is moved back to the top as opposed to the last contact I edited. For example, I go to a contact whose name starts with "M." I edit the contact, save the changes, and then click the button saying "Back to Contacts." When I click the button, the contact list then refreshes but instead of me being in the "M's," it moves me back up to the "A's."
This makes database maintenance less efficient in my view and every time I go back to my contact list to edit more contacts, I have to spend the extra 5-7 seconds scrolling all the way back down to the "M's."
My idea is this: every time you hit the "Back to Contacts" button, it should show the list near where the last contact was edited (i.e. I edit a contact named Mike Ross, I save the changes, hit "Back to Contacts" and now the list will show the "M's" instead of the "A's.") There should be a separate button that says "Back to Top" or something of that nature if you would like to have the option of going all the way back up to the top of the contact list.
I believe implementing this would make database maintenance much easier and much more efficient for our agents. Our database is our databank and our network is our net worth and making this change would benefit all of us and, in the end, help our business.
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LABS Team commented
when I click back to contacts, after updating an individual contact, why would I want to go back to the beginning of my contacts. It's a go back exactly where I was when I clicked into that individuals contact information, in alphabetical order. Pretty dumb design.
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LABS Team commented
Once you click back into the main contact list from an individual contact, have the cursor start back at the contact you clicked instead of going back to the top