172 results found
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2 votes
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be able to open sent emails in timeline
If a contact calls me with a question from an email I sent via smartplan, it would be really helpful to be able to open and see that email from their timeline.
For example, I send out monthly neighborhood nurture emails via a smartplan, and a contact called about a specific house in the email. I couldn't see what they were talking about because I can't open that email.
1 vote -
Adding City for contacts where I don't have full addresses, but know which town or city they live in
Right now, I can only add full addresses for contacts; and not have reminders on what cities they live in if I have that info. Would be nice to have the option to at least enter their town/city if that is known
1 vote -
Enter neighborhood using Zip code
I know contact who are interested in certain zipcodes and I'd like to add the zipcodes they are interested in VS having to to pick neighborhoods. Would be nice to enter a zip code in the neighborhood and command can auto-pull the neighborhood names based on that.
1 vote -
Hermitage is labeled Nashville
When someone's address is Hermitage, TN command is changing it to Nashville, TN and that's not correct so then mailing label is wrong. This needs to be corrected so that Hermitage is pulling up.
1 vote -
Search Contacts via Map View from Center Point (Farming)
I would like a map search function in Command, similar to what is in MLS's and home search apps. So that if I have a Listing at 123 Main St, I can draw a circle around that address, and it will show me everyone I have in my Database who is within that search area so I can contact them specifically about my Listing. Or Farming, or mailers, or any other numerous options to find my contacts by geographic areas.
82 votes -
Add the ability to apply a Note or Activity to multiple contacts
I think it would be great to have the option to add the same Note or Activity to multiple contacts, especially when you are documenting activities on an Opportunity with multiple participants (Husband/Wife, business partners, etc.). This would prevent the need to duplicate all the notes added.
1 vote -
Add Dedicated "Last Name" Field to Improve Contact Search
I’ve noticed that the system seems to treat the second and third words in contact entries as potential last names within the Contacts tab. For example, entries like "John & Mary Smith"—where spouses share an email address—are combined into a single "Full Name" field.
If you check the Contacts section in KW Command, you'll see there is only one field labeled "Full Name." It would be much better to have two separate fields: one for First Name and one for Last Name. This structure is more efficient and improves both data entry and search functionality.
When I searched for the…
5 votes -
Contact History
Create a contact 'history' for past phone numbers, email addresses, physical addresses, etc. Helpful for looking up past info, and more importantly to retrieve information that was mistakenly deleted (not contact archive).
2 votes -
3 votes
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Archived/merged/deleted contacts with relationships appear on the primary contact page
I have done lots of database cleanup after moving contacts into a team account. Some contacts with relationships that have been merged still exist on the primary contact page as a duplicate. One of the contacts links to the correct profile, and the duplicate leads to either a 404 or 403 error "this contact no longer exists."
1 vote -
having multiple cities within the Principle city
Most of my database in Command is located in a city called San Pedro, primarily within the 90731 and 90732 ZIP codes. Although San Pedro is technically part of the City of Los Angeles, when these ZIP codes are entered into Command, the city field automatically populates as “Los Angeles.”
Is there a way to designate these ZIP codes as “San Pedro” rather than “Los Angeles”? This distinction is important, as residents strongly identify with San Pedro, and receiving mail addressed to Los Angeles can create the impression that I do not work or live in the area. This is…
1 vote -
In addition to the property address, please add the ability to add the parcel number.
In addition to the property address, please add the ability to add the parcel number. Some addresses may have multiple parcel numbers. I primarily work with vacant land and this would be a huge help.
2 votes -
Have the ability to move tags in order of preference not order of entered in contact.
Have the ability to organize tags in a certain order, not in the order the tags were entered into the contact. Example: I have DNC tag that I started to place on contacts and if they have several tags already, it is the last tag. I don't see the DNC first when I am looking at contacts in the list format. I have to click on the contact to see all the tags or remove the tags and reenter them in the contact in the order I want to see them.
1 vote -
Remove the requirement to add comments to Activity log notes for calls, texts, emails. Simply allow a log only option
I simply would like to add my Activity without the need to add additional notes or commentary. Please remove the stipulation to add commentary.
1 vote -
Contact - status of tasks
In the Contact - Currently the status of tasks are: To Do, Complete and Archived. Can we a drop-down for "Upcoming"?
1 vote -
API Endpoint for Retrieving Contacts in KW Command
Currently, there is no official API access or endpoint for retrieving contacts in KW Command, making it difficult to integrate with third-party automation tools like Zapier. Users must rely on workarounds using Google Sheets and Webhooks, which are inefficient and prone to errors.
Adding an official API endpoint for retrieving contacts would allow users to:
Search for existing contacts before creating duplicates.
Automate lead management workflows using Zapier and other integrations.
Improve data accuracy and reduce manual data entry.
This feature would enhance KW Command’s integration capabilities, aligning with users’ needs for more flexible and efficient CRM management.9 votes -
Be able to pull Twilio logs
Agents need the ability to pull Twilio text logs - Date of text, who it was sent to, and actual text message. This can be vital in a E&O case.
1 vote -
Add email notification for when an existing contact submits a form
Add email notification for when an existing contact submits a form on branded website
1 vote -
Tags should sort alphabetically on contact card and list view
Currently, tags are sorted in order of date added to the contact. With system tags always appearing at the end of the list of tags. Would prefer that tags sort alpha/numerically on the contact card view and contact list columns view.
7 votes
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