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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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225 results found

  1. Allow for PO Box instead of requiring a physical address

    2 votes

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  2. I LOVE Command and it doesn't autosave or allow editing for ALL activities. It only allows editing on notes. Also I will be typing and sometimes Command will reload or delete the note. If it were to autosave and allow us to get back and edit in ALL activities that'd be amazing and we'd never lose notes. Would you be opposed to making this idea a reality?

    7 votes

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  3. Please either allow agents to manually update neighborhood boundaries for their individual websites or create a better system for neighborhoods. I have a PDF with corrections for Towne Lake in Woodstock, GA that I cannot post here and Support said this is the only spot for me to submit neighborhood updates. My ticket # is 1059886 if you would like to follow up with the corrections.

    3 votes

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  4. When responding to a text message using Twilio, it would be helpful to be able to see the previous messages in the thread, similar to how you respond to a traditionally text message thread on your smart phone.

    Currently the window to compose a Twilio message doesn't show any of the previous text messages in the conversation. Adding the ability to view previous messages in the compose window would be helpful.

    4 votes

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  5. Agent wants to have a label or any space in the contacts to add a business card, this to be able to identify and read the business card more easily inside command > contacts

    5 votes

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  6. forward emails I have with clients/vendors to save as "notes" on a contact or on an opportunit

    2 votes

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  7. 2 votes

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  8. Agents need the ability to add files (PDFs, Word docs, etc) to Contact. The current Notes section is less than useful and often we take handwritten notes when meeting face-to-face and scan for keeping yet cannot add them to this CRM. If I perform a CMA or provide any other service as a courtesy where an Opportunity is not required, agents should have the ability to add the PDF file to the Contact.

    5 votes

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  9. At the very least the Phone Type should be allowed to filter so that we can create Text list for Mobile Phones

    3 votes

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  10. Some contacts have more than 3 relationships, agent wants Command to let her add more than 3 relationships in a contact

    4 votes

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  11. Agents are unable to efficiently review and edit multiple contacts while navigating through the Database. The current single-window approach disrupts workflow and causes loss of context when switching between contacts.

    To address this, we propose returning the Contact Name as a link feature Command previously had. Agents could open multiple contacts in separate tabs within the database view, by right-clicking on the contact name and selecting "Open Link in New Tab" button.

    This allows for standard desktop browser Tab management features, such as tab closing, reordering, and grouping which all would enhance user experience and productivity.

    3 votes

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  12. It would be great to be able to "add activity" to a group of people that have been tagged when we send something to the entire group either through a direct mailer or an email etc vs having to add that activity one at a time.

    2 votes

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  13. Cannot copy to paste phone numbers as you can names and emails.

    1 vote

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  14. We need the ability to merge two contacts that both have agent site connections. If a client creates a new account on the agent site or app after they already have an existing agent site connection, it creates a duplicate contact that cannot currently be merged. We need the ability to merge these duplicate agent site connections when they occur.

    3 votes

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  15. 13 votes

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  16. Is there a way to add a custom graphic into our signature for automated and Bulk Action emails? Branding is a critical aspect of my business plan and not being able to do so creates less value when obtaining capitalization.

    1 vote

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  17. In the daily tracker log sheet, please add a field to enter the number of attempts. That way we can see how many communication attempts we are making each day vs. how many actual 2 way conversations are happening.

    2 votes

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  18. I saw this was 'released' but not in the way I would like it. So I sort via a tag like A and W. When I add another tag it expands the search to include the second tag- NOT WHAT I WANT. I want to be able to add another tag that looks at all those A and W tags and only keeps those that also have this second tag, such as Past client, then add another tag reducing my search from under those tags.

    1 vote

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  19. When updating ownership in a team account, the agents listed are not alphabetical - making it hard to find the agent I need to update the ownership

    9 votes

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  20. In Command, when adding an LLC or a Business, the contact card will re-arrange the name of the business. Can we have an option to put in a person or a business and if it's a business, have it NOT change around the name?

    Thank you!

    1 vote

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