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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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Command

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38 results found

  1. Currently, separate admin access is only allowed on Team Accounts. Individual agents should be allowed this function too. An Individual agent's first hire is an admin after all, so why limit their growth in command?

    280 votes

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    in the backlog  ·  55 comments  ·  Settings  ·  Admin →
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  2. Use our actual KW email addresses instead of the "agent99999@mailer.kw.com" when we send out marketing emails. The person would more easily recognize who its from and this would help avoid having our emails go to the recipient's spam folder.

    195 votes

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  3. Link command tasks with google calendar so when you add or delete a task it automatically adds or deletes on your calendar as a task. Its super annoying bouncing back and forth between both systems

    131 votes

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    in the backlog  ·  20 comments  ·  Tasks  ·  Admin →
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  4. Allow agents to easily tracker referral information in Opportunities so that they can easily submit the commission information for referral agents.

    129 votes

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  5. I would love for there to be an option for date based SmartPlans. Where you can excluded weekends or even trigger SmartPlans to happen on certain days. For example similar to the birthday plan and home anniversary plan, have where you can do a wedding anniversary smartplan or even on certain holidays have it trigger that way you don't have to remember to set it up X amount of days before the holiday.

    125 votes

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  6. Right now our MCA team is having to recreate all referral offers/transactions to get incoming referral checks paid out to agents. It would be amazing and extremely helpful if the agent could select the sale type as a referral themselves.

    117 votes

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  7. When creating SmartPlans under a team account when adding a task or call action add the ability to add agent information merge fields so we can put complete scripts in the task description box. Right now the only merge fields for these actions are contact based.

    36 votes

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  8. Can we have an option to skip weekends in the smartplans? I tend not to work/make calls on weekends, and by monday I am overwhelmed with the numbers I have in my task list for the week and so I do nothing...eventually just archiving everything and starting over. Can you fix this?

    32 votes

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  9. We cannot edit or delete system tags, which results in duplicate tags being created/used. Please give us the option to edit or remove system tags.

    29 votes

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    in the backlog  ·  10 comments  ·  Contacts  ·  Admin →
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  10. It would be very helpful to have folders for smartplans. In "My Smartplans" if you have more than one smartplan used for one group of people for instance that could be a folder called "Buyers" for example. This would streamline the smartplan page and ensure that you don't accidentally add someone to the wrong smartplan.

    23 votes

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  11. When generating mailing labels they should sort alphabetically and combine married couples on one label.

    22 votes

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    in the backlog  ·  5 comments  ·  Contacts  ·  Admin →
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  12. preferred contact method should be where the phone and email are entered so can immediately see what client prefers; having to scroll down is tedious--you're just not going to do it for every person you meet; plus they may get annoyed if you contact them the non-preferred way and that strains the relationship (weren't you even listening when i told you not to * but instead to *) Anyway, would like to see it in the main 'box' for the contact

    18 votes

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    in the backlog  ·  0 comments  ·  Contacts  ·  Admin →
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  13. I have an innovative concept that could benefit both fellow agents and my own business. At present, the KW Landing Page operates as a centralized system that accumulates all new leads without distinguishing their originating landing pages. As a result, the full potential of Command is limited. It would be highly advantageous to have the ability to personalize the source for tracking purposes and to access additional functionalities.

    For instance, if I generate a landing page for my builder and wish to monitor leads generated from that particular source, the only feasible method currently available is to filter by source…

    17 votes

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    in the backlog  ·  3 comments  ·  Websites  ·  Admin →
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  14. When doing labels print only the last name of the couple once unless one of the parties has different last name. Example Joe and Jane Smith not Joe Smith and Jane Smith

    16 votes

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    in the backlog  ·  9 comments  ·  Contacts  ·  Admin →
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  15. Add SmartPlans to Available Columns to appear in SmartView allowing agent to see all SmartPlans contacts are associated with.

    16 votes

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    in the backlog  ·  3 comments  ·  Contacts  ·  Admin →
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  16. example: select contact A and B who are linked as spouses with same address and export them. on the export sheet you get the contacts selected and any other contacts that are linked as relationship to contact A or B who have an address. So the user is trying to just get labels for their couples, but then any sons, fathers, cousins, etc of those contacts are exported as well if they have an address. it is exported as a separate label, but it is confusing to agents as they didnt want those people exported. it would make more sense…

    15 votes

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    in the backlog  ·  2 comments  ·  Contacts  ·  Admin →
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  17. agent would like smartplans to would more like https://keap.com/ on keap they use an if/then mapping chart, so that if very specific interactions happen then it will change the flow of the plan as needed. so like our remove triggers but wayyy more in depth

    12 votes

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    in the backlog  ·  1 comment  ·  SmartPlans  ·  Admin →
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  18. it would be nice to customize the task chart
    ie remove " assigned to"

    12 votes

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    in the backlog  ·  6 comments  ·  Tasks  ·  Admin →
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  19. There doesn't seem to be a way to access my documents for a transaction in Command App mobile version. Is there a way to add that feature sooner than later? There is a Detail, Tasks, and Notes in the opportunity. That would be a great location to add access to docs.

    11 votes

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  20. Currently it is not possible to access the Parties To The Transaction for an opportunity within the Command App. Agents often need to contact the lender, title company, or inspector on the go, and it is critical to have access to this contact information within the app.

    11 votes

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