Seems to me that when it comes to any issues with command , that these remarks just fall on deaf ears. Or perhaps now all that is being employed is a Bot points you to a thread. Here is a case of what should be a simple fix for whoever is responsible for code within command. and yet we see the requests rarely get any human intervention or a comment from those that have control to fix requests submitted. All that is offered to KW Agents that use it is to drop us in a thread and if enough people vote then perhaps a human who can actually make the change will look at it. What is the threshold that needs to be reached for somebody to fix something? The issue with System Tags for example was raised over 3 years ago and if 100 is the threshold it is likely another 6 years will pass before someone will even consider to look into this. Using command is very disheartening because there are so many things designed poorly from the start in regards to a Contact relationship Manager. Hope someone within the Top level of KW will read this and make some serious improvements in reviewing comments and increase the actual response rate to do something and not just collect comments.

Please allow Agents to delete any and all SYSTEM TAGS . Your Tags are not what i want and they are cluttering up my ability to set up a system that works best. Command should be something Agents can improve on and not be limited to what others think is best for the agents. Please allow us to DELETE System Tags They are in our way of being the best agents we can be.

The System tags are in the way, and I only use a couple of them. I'd like to be able to delete all the system tags that I don't use.

In addition to allowing us to customize, color code and delete system generated tags, allow us a wider variety of colors to choose from so we can color our code our tags so we don't need to use the same color on different tags. It makes it much easier for those with dyslexia.

The system tags are hard to work around with our own tags, they seem to be in the way. Also, why have a tag of buyer and one of buyers?

I try to tell our team to not use the system/legacy tags as its duplication but this just causes confusion.

System tags have different case formats. "Downline" is capitalized and "collaborator" isn't. It's definitely a little thing but I promise the High C's out there will love fixing it.

Although there are a few tags I like that are created by the "System", I find that the a number of them I don't use and find it very annoying to have them in my scroll list. Is there a way to change the coding to allow agents access to delete original tags created by the "System" in the same fashion that you can do when you have created a tag yourself that you don't want anymore. Thanks

When the update changed them to the same color as my other tags, it really messed the team tagging system up.

Through trial and error I have learned that when you import database files into Command, the system will create a new custom tag so that it can import properly. For example, importing a spreadsheet that has "Girl Scouts" as a custom tag will populate it as a System-Created tag (which you cannot delete or change...ever). This makes the database management/cleanup incredibly complicated for teams. Please allow us to delete or edit "system" created tags AND lead sources so that we can avoid cluttered databases.

*Side note:

A workaround that I have found for this is to populate the custom tag/lead source ahead of importing so that it can latch on to the existing placeholder instead of "creating" a new one for you. However, this still does not solve the issue of past created tags/sources.