Critical!!!

Perhaps new roles in Command: Transaction Coordinator & System Administrator TC's might need to work on a file when the agent is asleep...no way to get the confirmation code. Should be able to give TC's access to individual opportunities. If an agent uses them on one transaction and not another the TC should not have access unless added to the opportunity by the agent.

Giving access to TC’s is one thing that could make things easier for them as well as the agents they work for.

TC's have access to MLS's with a use of their own personal admin number. Can this be a model we copy and impliment? Having their own access code shows everything they did while logged in and keeps everyone honest. This verification has turned into a FT role for my TC team and lots of frustration from the agents thinking it should be something we can fix on our end.

I'm all for the new security measures for Command with stronger passwords and password resets. It's a change that was long overdue. But, the email verification codes are seriously impacting workflow for a TC that is assisting multiple solo agents and teams. Waiting on a busy agent to forward you the verification code before it times out is a game I'm tired of playing. I would love if we can make it like the team settings where you can manage multiple agents and their files from your own profile.

We need to allow TC's access to the individual agent accounts.

Would love the solution to be a single login for TCs who can connect to the opportunities section for multiple agents. Must be possible for current KW members to connect to this solution as well as many of our TCs are also KW agents or leaders.

Please allow admins to access individual agent accounts with Command credentials.

As a TC that works with multiple agents, this new Verification Code process has been nothing but a hassle! I understand the need for security, but I think KW is forgetting the fact that many agents utilize TCs to streamline their business and if the TC has to ask for multiple codes every day, that becomes more of a burden than support.

I believe the best way around this is for TCs to have a single sign in and be able to connect to multiple accounts. That way we do not need to know other agents sign in information and we can avoid the security issue altogether.

It is critical that my licensed TC has access whenever she needs it.

My licensed TC must have access to my command when she needs it. I am in the field on construction sites and do not have the ability to be waiting on a security code for her to be able to do the job I hire her for.

I need to delegate access to a bookkeeper and a transaction coordinator. This new system does not work because when they need access, I am usually not able to forward the code before it times out.

As a TC and providing a high level of service this is an inconvenience for the multiple agents I work with. I am a licensed agent at KW and this process will make me re-evaluate my business model and my relationship with KW

I have two people that I need delegated access, my bookkeeper and transaction coordinator.

It is critical that my licensed TC has access whenever she needs it. Not allowing this is extremely disruptive.

My licensed TC must have access whenever she needs it to my Command. Critical!

Absolutely critical that my TC have access to my Command. Makes zero sense that an individual agent cannot add a RE licensed TC. Unacceptable.

I rely on my TC heavily and she has to have access to my Command to be able to do her job. This is an absolute must without me having to watch for an email when I'm out at listing appointments or showing homes. This is a must!

I work as a TC for many individual agents and this has to be approved. I cannot do my job without access to their Command and expecting them to be paying attention to a security code email when they are out in the field is ridiculous. Beyond frustrating! This is critical!

If KW wants to be the company that promotes leverage for it's agents it needs to keep leverage in mind when making changes to the systems. Either give TCs the ability to access multiple accounts through their own KW Command account (similar to switching to/from a team profile) or allow us to get the verification code directly. Expecting agents to keep forwarding their verification emails is time consuming and counter productive.