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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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218 results found

  1. Brivity has a nuture followup functionality. Agents are expecting to have something like this in Command.

    2 votes

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  2. Before this sometimes worked, now it doesn't even work. If I have to select a group of contacts, it is easier with Shift Click, it is something basic that any CRM should have.

    2 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  3. if i go to add a contact who has already been archived i would like to push a button and have them un-archived currently you have to log out and go into archived contacts and find the contact and restore them. too much time

    4 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  4. We used to able to grab a contact and drag them to another tab. This made it easy to work from a main contact dashboard and with the individual contact. Now it requires going back and forth and beginning at the beginning of the list. Please let us drag again.

    3 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  5. Add same taks to multiple contacts at once

    7 votes

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    under review  ·  3 comments  ·  Contacts  ·  Admin →
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  6. Please keep workinng on advanced filters. They are almost there, but I cant confidently make the switch from our current CRM until 2 things happen:

    1. "and" should be customizable to "and"/"or" between query lines

    2. "notes" should be a searchable option in the drop down. I use this weekly to find notes I know were added multiple times, like which three people talked to me about x listing last week, etc.

    3 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  7. update command for when youre choosing neighborhoods to add your client so that instead of manually clicking each neighborhood to have a range for us to make a shape over the map.

    4 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  8. Currently for the default Command import template not all the fields on a contact card appear as options on the import template. Fields that contacts can have such as Title/Company do not appear on the template as a data column. Also, the there is an issue with zip codes that begin with 0, which takes an extra step to format in order for the zipcode to input properly.

    Request is for the template fields to match all the current contact field options available in a contact card.

    2 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  9. Ever since Mailchimp stopped being used we still cannot add bulk contacts to command email lists.

    This is a basic function and would stop us from having to rebuild email lists every time we want to send an email to the database or list we have already built every time we get new contacts to add.

    8 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  10. We cannot edit or delete system tags, which results in duplicate tags being created/used. Please give us the option to edit or remove system tags.

    29 votes

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    in the backlog  ·  10 comments  ·  Contacts  ·  Admin →
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  11. It would be great if we could search for a contact using a keyword that we know has been typed in the notes section of the contact.

    23 votes

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    under review  ·  5 comments  ·  Contacts  ·  Admin →
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  12. There is some technology that is set to come out from a lead source that uses AI to analyze multiple public data sets to guess the likelihood of homeowners making a move: date of last move, mortgage balance, equity left/built in the home, neighborhood activity, etc. This could be leveraged to better scope out/implement farming or other marketing techniques in certain neighborhoods. The program gives estimates of their likelihood to move, with breakdowns and reasons as to why.

    9 votes

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    working on it  ·  0 comments  ·  Contacts  ·  Admin →
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  13. When we filter on Lead Source it only has the sources and not the contacts the lead came from. I want to know how many people a contact has sent to me as a lead. Right now I can only put in referral, but there is no good way to keep track of exactly who is sending the leads.

    7 votes

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    under review  ·  3 comments  ·  Contacts  ·  Admin →
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  14. Have a filter that shows any/all contacts that have a saved search (similar showing who has a neighborhood).

    5 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  15. Could be used for exporting mailing labels AND sending post cards to our database. Currently we must choose one person so as not to send two cards.

    3 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  16. It would be great if we could export any list of contacts that we are able to filter and create SmartViews around. This is good for handing off lists of people if necessary for various reasons.

    5 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  17. Clients who have multiple properties may have more than one home anniversay (i.e. investors, second vacation homes, etc.).

    5 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  18. When doing labels print only the last name of the couple once unless one of the parties has different last name. Example Joe and Jane Smith not Joe Smith and Jane Smith

    16 votes

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    in the backlog  ·  9 comments  ·  Contacts  ·  Admin →
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  19. Please add a filter or Smartview to see all contacts that have unsubscribed from email contact.

    11 votes

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    under review  ·  4 comments  ·  Contacts  ·  Admin →
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  20. Just like we save the person's photo in our Phone contacts, please can we have an option to save a photo of our customers in Command.

    It would help the many people who are visual learners and great for recognizing faces before names.

    7 votes

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    under review  ·  4 comments  ·  Contacts  ·  Admin →
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