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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
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  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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172 results found

  1. 3 votes

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  2. Link MLS to Command Contacts so when a property is listed on MLS that matches the Contact in Command, it is shown as an Active, Coming Soon, Expired, Cancelled, or Withdrawn listing. The KW agent should be able to add a widget on to the Home screen so we can see at a glance the listings that have been recently changed that are matching addresses in our contacts. We should be able to remove the listing if we see that the listing is not actually the same as the address on the contact. We should be able to filter and…

    3 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  3. I’d like to pull my contacts list sorted by least recently contacted. But I want this to be by personal contacts/reachouts (texts or calling) but not marketing emails. So if I sent a marketing email last Thursday and I sort my contacts by last contacted, everyone shows last Thursday since I sent a marketing email. But I just wanted it to show when I personally contacted them. The reason this would be helpful is I can easily pull my list of contacts based on those who I haven’t made a personal connection recently and then prioritize who to reach out…

    7 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  4. 4 votes

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  5. 3 votes

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  6. Agents are unable to efficiently review and edit multiple contacts while navigating through the Database. The current single-window approach disrupts workflow and causes loss of context when switching between contacts.

    To address this, we propose returning the Contact Name as a link feature Command previously had. Agents could open multiple contacts in separate tabs within the database view, by right-clicking on the contact name and selecting "Open Link in New Tab" button.

    This allows for standard desktop browser Tab management features, such as tab closing, reordering, and grouping which all would enhance user experience and productivity.

    5 votes

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    1 comment  ·  Contacts  ·  Admin →
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  7. We need the ability to merge two contacts that both have agent site connections. If a client creates a new account on the agent site or app after they already have an existing agent site connection, it creates a duplicate contact that cannot currently be merged. We need the ability to merge these duplicate agent site connections when they occur.

    4 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  8. forward emails I have with clients/vendors to save as "notes" on a contact or on an opportunit

    3 votes

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  9. It would be great to be able to "add activity" to a group of people that have been tagged when we send something to the entire group either through a direct mailer or an email etc vs having to add that activity one at a time.

    3 votes

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    0 comments  ·  Contacts  ·  Admin →
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  10. In the daily tracker log sheet, please add a field to enter the number of attempts. That way we can see how many communication attempts we are making each day vs. how many actual 2 way conversations are happening.

    3 votes

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  11. Agent would like to add the same primary phone number/email to a contact in the additional field on the contact card and not get the error 'That phone number/email address already belongs to this contact.'. He'd like to have the same number or email address on the primary field as well as on the additional field

    6 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  12. 5 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  13. Want to seen the one that we were looking at last. I wish it would save place in my scroll. I want it to go right back. Would use the back and forward buttons some times but not always. Match behavior from Google Contacts.
    https://www.loom.com/share/7ef6c2f1d8a045009f1b42936a417395?sid=ae5efdcb-6e81-47ab-9dc2-c21bea1fe6a3

    9 votes

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    5 comments  ·  Contacts  ·  Admin →
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  14. Let us sort or find contacts that have unsubscribed or had undelivered text messages through Twilio.

    11 votes

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    under review  ·  2 comments  ·  Contacts  ·  Admin →
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  15. 15 votes

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    under review  ·  3 comments  ·  Contacts  ·  Admin →
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  16. Provide the ability to change the order in which Contact custom fields are displayed.

    4 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  17. other CRMs have this for mailing labels, or other mailing label softwares do and not being able to set a certain person to be addressed first seems unprofessional

    10 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  18. 15 votes

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    under review  ·  1 comment  ·  Contacts  ·  Admin →
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  19. I would love to be able to print a list of existing tags to use when adding new contacts or cleaning up my database

    4 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  20. Should be able to block or mark leads as scam. We get scam emails from the website and all we can do is archive them.

    5 votes

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    0 comments  ·  Contacts  ·  Admin →
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