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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



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If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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57 results found

  1. Would love the option and ability to create/name custom merge tags within smartplans. That way we can build out text messages and emails that auto-populate that aren't restricted to names and phone numbers. Fields for "lender name" or event "escrow officer" would be good to have on hand during live transactions. This is a feature I have seen executed within other CRMs and I think it would be a good asset to have within Command for agents.

    20 votes

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    under review  ·  8 comments  ·  SmartPlans  ·  Admin →
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  2. It would be nice to be able to copy and paste or duplicate an edited Step to use on a different Day. There are many instances where I might do the same task weekly, but don't want to do a repeating SmartPlan because I'll also have text and email Steps that shouldn't repeat. This would allow an easy way to make SmartPlans instead of having to recreate every duplicate Step, especially if it's information heavy. Otherwise, I'm left having to copy sections from one Step, going to edit the new Step to paste the information, then having to save and…

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  3. 6 votes

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  4. 2 votes

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  5. Once a Smart Plan concludes, can Command be programmed to send us a notification?

    2 votes

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  6. Currently I can not add or change to this smart plan and I can not create my own smart plan that is driven by the home anniversary date on the client contact card.

    13 votes

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    under review  ·  1 comment  ·  SmartPlans  ·  Admin →
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  7. 3 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  8. The ability to subscribe or favorite a Smartplan Author and be notified when that author publishes a new Smartplan!

    Ex - Kimber Walton publishes so many great smartplans - I'd love to be able to favorite Kimber and be notified when she adds a new published Smartplan!

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  9. Please move or make it moveable the support bubble/button on the bottom right of the screen. When I am editing smart plans, it covers the "cancel/save" words.

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  10. we need more and recent neighbourhoods uploaded into the "neighbourhoods" box so this information can correctly send out the Monthly Neighbourhood smart plan...

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  11. Create a SP step that either adds or removes a tag once the step has processed

    8 votes

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    in the backlog  ·  1 comment  ·  SmartPlans  ·  Admin →
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  12. I would like to suggest adding the ability to set minute and hour delays between steps in SmartPlans. This feature would greatly enhance my marketing outreach by allowing me to send a series of texts with specific delays between each. For example, I could send an initial text upon adding a lead to a SmartPlan, then delay 5 minutes to send a second text, and delay another 3 minutes to send a third text, and so on. Additionally, it would be beneficial to combine these minute/hour delays with the existing time-of-day settings; a good example: enabling a sequence of texts…

    6 votes

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    under review  ·  1 comment  ·  SmartPlans  ·  Admin →
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  13. When using custom Smartplans like birthday greetings, there’s currently no way to receive a copy of the exact email sent to contacts. While creating a test contact provides a preview, it doesn’t show the personalized details (e.g., the recipient’s name or merge tag content).

    Request:
    Please add an option to automatically send a copy of each Smartplan email to the user or a designated email address.

    Desired Outcome:
    This feature would allow users to:

    Verify that personalized details are accurate.
    Keep a record of sent communications for reference.

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  14. In the search filter for contacts,
    How can I filter the contacts who had the smart plan in the past and not current? Could you add a filter please? I understand that i can find it in the activity, but with 800 in my database, that's a lot to go thru. This is to avoid repeating the smart plan on the clients.
    Or if you cannot delete the smart plan under the smart plan section , even if it's completed.

    4 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  15. 2 votes

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  16. 2 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  17. To be able to export & download smartplans and the content

    1 vote

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  18. Can we have an option to skip weekends in the smartplans? I tend not to work/make calls on weekends, and by monday I am overwhelmed with the numbers I have in my task list for the week and so I do nothing...eventually just archiving everything and starting over. Can you fix this?

    32 votes

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  19. Sharing the following from my marketing guy: "I would love to see the ability when selecting contacts or scrolling through tags to not have to click the "show more" button / view more arrows at the bottom to reveal more contacts in the list. This is especially cumbersome when assigning multiple contacts to a smartplan. For example, you want to assign a follow up smartplan to your sphere, you have to use the select all feature assign the smartplan in groups of 20 (no option to View 100 or 500 like in other places) at a time. When thousands of…

    7 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  20. Increase the column width of the Smart Plan Name and decrease the width of the other columns. more characters or space is needed to see the full name of the smarptlans. The other columns like date need less space.

    4 votes

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    in the backlog  ·  1 comment  ·  SmartPlans  ·  Admin →
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