---------- Forwarded message ---------
From: KW Tech Support support@kw.com
Date: Wed, Jan 10, 2024 at 3:27 PM
Subject: [Keller Williams] Re: I'm trying to add COMFORTECH as a company to a cli...
To: Salvatore LoCascio slocascio@kw.com

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| Dakotah Lilly (KW Support)

Jan 10, 2024, 2:27 PM CST

Hi Salvatore,

Thanks for reaching out to KWRI Tech Support! Apologies for this, in this case it looks to be a limitation of our system where it won't allow using company names that don't match existing ones in the system depending on length there. Given that, the most we can suggest for now is to submit that over at ideas.kw.com (http://ideas.kw.com/) and our product team can look into possibly adjusting how this works in the future there. Sorry again for this and let us know if there's anything else we can do for you here today!

Thank you and please let me know if you need anything else. We're always happy to help! :)

Dakotah L.
KWRI Tech Support
Twilio, Smartplans/Tasks, Designs, Campaigns and Contacts SME
For real-time support Monday-Friday, please initiate a direct chat by pressing the ? in the circle at the top right of Command, or from answers.kw.com (http://answers.kw.com/) by clicking on Support at the bottom right.

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| Salvatore LoCascio

Jan 9, 2024, 5:56 PM CST

It keeps giving me other options and will not allow me to customize it.

Find Your New Home Here! (https://app.kw.com/KW2ZA22OG)
--SALVATORE LoCASCIO - Sales AssociateKeller Williams® Prosperity Realty1700 Route 23 North - Suite 300, Wayne, NJ 07470Mobile: (201) 321-6872 | Fax: (973) 306-4516SLoCascio@kw.com | TheLoCascioTeam.kw.com (https://thelocascioteam.kw.com/)

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| Chelsie Gotch (KW Support)

Jan 9, 2024, 8:02 AM CST

Hi Salvatore,

Thank you for contacting KWRI Tech Support! We apologize for any confusion and appreciate your input. To ensure that we provide you with tailored support, could you please clarify if the option to enter a custom company name is present, or if it keeps giving you other options? This information will help us pinpoint the issue precisely and find a quick resolution. Additionally, we would appreciate it if you could provide us with a screen recording of the issue so that we can further analyze it. You can use loom.com (http://loom.com/) to record the issue and share the recording with us for review. We appreciate your cooperation, and we'll do everything we can to help resolve this issue.

Thank you and please let me know if you need anything else. We're always happy to help! :)

Chelsie G.
KWRI Tech Support

For real-time support Monday-Friday, please initiate a direct chat by pressing the in the circle at the top right of Command, or from answers.kw.com (http://answers.kw.com/) by clicking on Support at the bottom right.

https://bit.ly/kwrisupport

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| Salvatore LoCascio

Jan 8, 2024, 6:32 PM CST

I'm trying to add COMFORTECH as a company to a client of mine but it keeps auto populating 3 other companies in there that are similar but not this one. How do I stop this auto population issue?

Submitted from: https://console.command.kw.com/command/contacts/659c9324cc03ffec4092a11b |

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