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Keller Williams thrives on collaboration. We invite you to share your ideas for new Command features and help shape the future KW technology.

To make your voice heard, be sure to vote on existing ideas and/or submit a new idea. While we can’t guarantee any specific features or timelines, we promise to read and consider all suggestions. Our team will update with the status below. We may also merge and rename suggestions for clarity. 



How to post an idea:

  1. Before posting a new idea, leverage the search function to make sure you are not posting a duplicate idea.
  2. Make sure to select a category when posting your idea so the proper KWRI team members view the idea.
  3. Leverage the voting feature for ideas you are passionate about. The more votes an idea has, the more traction it gains!


When not to submit to ideas:

If you see something working incorrectly or receive an error message, this is considered a bug. Please submit these to Support through the Support Chat by clicking the question mark in the top right corner of the application page.

Command

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684 results found

  1. Command custom fields currently appear to be limited to 256 characters.

    This is too restrictive for AI-generated profile data. In our case, Remy AI generates structured AI profiles for contacts, including context such as motivations, preferences, timeline, constraints, relationship history, and key insights.

    This information is often longer than 256 characters, so integrations are forced to either truncate the profile or avoid syncing valuable AI context into Command.

    Proposed improvement

    Increase the character limit for custom fields, or introduce a long-text custom field type that supports larger AI-generated content.

    1 vote

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  2. One improvement that would make Command CRM significantly more efficient for agents is enhancing the backend saved search functionality for buyers.

    Right now, creating saved searches feels clunky and time consuming because agents must enter one city at a time. This becomes especially inefficient when buyers are searching across multiple nearby cities or broader regions.

    For example, I currently have a client searching in six cities across two different areas, which requires setting up six separate saved searches and sending six individual email alerts. From a buyer’s perspective, this can feel repetitive and border on spam-like communication, even though it…

    1 vote

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  3. Can you update the way our phone number appears in emails. My marketing profile is entered 407-616-3513, but in the email it appears +14076163513 (with no spaces).

    3 votes

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    under review  ·  0 comments  ·  Settings  ·  Admin →
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  4. I am looking for a way to narrow results based on my own check marks (not built in filtering). For example, having the criteria in my head, and checking the ones I want on my short list just by checking the boxes I then want to export THAT short list to csv

    3 votes

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    under review  ·  0 comments  ·  Contacts  ·  Admin →
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  5. 3 votes

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    under review  ·  0 comments  ·  SmartPlans  ·  Admin →
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  6. Add financing options & acres to the page where we add a "Saved Search". I work with a lot of veterans & I don't see a way to set them up seeing only homes that will go VA financing. Plus I don't see where & can search by lot size either if I have a buyer wanting a home that's on 1+ acres.

    8 votes

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    under review  ·  2 comments  ·  Settings  ·  Admin →
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  7. Currently, in Command, when creating an Opportunity, the system does not allow for an "assignee" to be automatically generated for single agents. The assignee must be manually added during or after the Opportunity creation process. This feature request proposes the ability for single agents to set a default "assignee" that is automatically applied when an Opportunity is created for their client.

    Proposed Functionality:

    Default Assignee Setting: Add an option in the Command Settings for single agents to designate themselves or another individual as the default assignee for all new Opportunities.
    Automatic Assignment: When an Opportunity is created, the system will…

    2 votes

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  8. Activity Tracking Report now under Activity & Custom Reports inside Business Reports only for CommandMC,

    This report is essential for individual agents - this is something KW recommends them to track daily, so we need to make it easier for them to do so

    3 votes

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    under review  ·  0 comments  ·  Reports  ·  Admin →
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  9. Separate Phone Number Fields for Consumer-Facing and Agent-Facing Profiles

    2 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  10. On the command app, if someone texts you a link to your Twilio number, you cannot open it since it’s not clickable. The only links that are clickable are if someone sends an image. This can be very frustrating especially if a client is trying to send you a listing link they want to see and you have to screenshot the page then copy the link from your photos app.

    1 vote

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    under review  ·  0 comments  ·  Command App  ·  Admin →
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  11. It would be great to see if a contact is opening or clicking on emails (for each email sent) from inside their contact.

    28 votes

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    under review  ·  7 comments  ·  Contacts  ·  Admin →
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  12. Our team website currently only has my team mates photo a name with my phone number. How can we add both agents? We are 50/50 ownership

    2 votes

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  13. Due to the change on marketing profiles for market center information. Either you should be able to override the marketing profile with a custom logo when you customize your site or there should be an option for market centers to set a logo for dark or light themed sites as now that these are uniform, those with the wrong theme end up having a hardly visable market center logo.

    3 votes

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    under review  ·  0 comments  ·  Websites  ·  Admin →
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  14. Include Task Follow Up option button next to Completing Task Button.

    1 vote

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    under review  ·  0 comments  ·  Tasks  ·  Admin →
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  15. Create the ability to change Task order on a given day, by sliding the individual task up or down. or to another day.

    1 vote

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  16. I teach new agents who come to our office how to create a rule in the settings under lead management. I use open houses from the website capture page as an example. Lately, I noticed that you can't create a new tag in this section but we used to be able to. It adds an unnecessary step where we have to create the tag first before we can create a rule. Would like to get this added back in.

    1 vote

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  17. Title says it all. Pattern identification would be exponentially more valuable if we could aggregate the pattern data by varying scopes. As it stands, this tool seems skewed towards major cities.

    All agents, especially agents serving rural and suburban areas, greater metropolitan areas and those in smaller states stand to benefit tremendously from these added scopes.

    1 vote

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    under review  ·  0 comments  ·  Referrals  ·  Admin →
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  18. There should be a way to abort/stop/cancel a campaign before it sends/publishes. Last min changes and minor errors happen and we should have the ability to stop, fix, and reschedule our campaigns

    2 votes

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    under review  ·  0 comments  ·  Campaigns  ·  Admin →
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  19. Create a link on the Design tab that allows agents to sync with KW.Canva

    4 votes

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    1 comment  ·  Designs  ·  Admin →
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  20. I would love to see more color options for the tags.

    1 vote

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